Customer Service

With a 130 year old reputation to uphold, we work hard to ensure that you receive exceptional quality with every order.

Information about our products  and policiesAssistance and resources after you order

We're confident our products are worth every penny...

...And we want you to be as confident in your purchase as we are. 
We've packed our Customer Service directory with resources, information and assistance
to help you find the perfect cushions the first time you order. 


  • Request Fabric Swatches
  • Size Guide
  • Try Before You Buy

about products

  • Learn About Tolerances
  • Latex Foam & Allergies
  • Care Instructions

about ordering

  • Order Processing
  • Special Orders
  • Shipping Insurance

about shipping

  • Shipping Times & Methods
  • Our Packaging
  • Signature Required?

Shop Our Store

  • All Product Styles
  • Smart Search
  • Collections

Shop Our dealers

  • Dealer Catalogs
  • Store Locator - Buy Local
  • Outside the Contiguous US

our programs

  • Our Rewards Program
  • Our Rebate Program
  • Our Gift Program

hard to find

  • Fabric by the Yard
  • Gift Cards
  • Sales & Coupons

Problem with your order?

Each of our products goes through several quality inspections to be sure your item is made to our old fashioned standards of quality, that your order is fulfilled correctly, that the product is clean, securely packaged, and correctly addressed. Despite our best efforts, if there is a problem with your order, we can’t afford to allow our reputation to be tarnished. If we've made a mistake, please contact our customer service department so we can make it right with a free repair, replacement, or refund.

My Orders

  • Add to Order
  • Where Is My Order?
  • Cancel or Change Order

RECEIVe Shipments

  • Signature Required?
  • Unboxing Instructions
  • Loss & Damage Claims

Returns, Refunds

  • Request Return or Refund
  • Exchanges
  • Order Fulfillment Errors

share about

  • Write a Review
  • Refer a Friend
  • Share a Customer Photo

Our Blog

  • Deals
  • Inspiration & DIY
  • Giveaways

Stay in Touch

  • Subscribe to Newsletter
  • Join Our Focus Group
  • Follow Us on Social Media

Selling our brand

  • Become a Dealer
  • Become an Affiliate
  • Become a Sales Rep

Rewards Program

  • Claim Purchase Points
  • Redeem Rewards Points
  • Earn More Points
Black Friday Deals 2019 - Cyber Monday - Small Business Saturday

Black Friday Deals 2019 - Cyber Monday - Small Business Saturday

Shop our Black Friday Cyber Monday Deals now through 12/2/2019

Our Rewards Program

Our Rewards Program

Join the Barnett Home Decor Rewards Program for discounts and free gifts. Earn points for making purchases, referring friends, and more!

Free Shipping when you purchase $100 or more

Free Shipping when you purchase $100 or more

Get Free Shipping on your order when you purchase $100 or more at

About Us

Our founder insisted on using the highest quality materials and superior construction methods to make a more durable collar pad.

We're proud to uphold our founder's tradition of quality today by making chair pads and rocking chair cushions that last longer.

Learn more about the long and winding history of our company by watching our silent YouTube video.

Our Story