With a 129+ year old reputation to uphold, we work hard to ensure that you receive exceptional quality with every order. We’re confident that our products are worth every penny, and we want you to be as confident in your purchase as we are.
We want to do everything we can to help you find the perfect cushions the first time you order. We've packed our Customer Service directory with resources, information and assistance to offer you the best advice and answer all of your questions. So when you click Add To Cart, you'll be giddy with anticipation, without a doubt.
Each of our products goes through several quality inspections to be sure your item is made to our old fashioned standards of quality, that your order is fulfilled correctly, that the product is clean, securely packaged, and correctly addressed. Despite our best efforts, if there is a problem with your order, we can’t afford to allow our reputation to be tarnished. If we've made a mistake, please contact our customer service department so we can make it right with a free repair, replacement, or refund; and give us the opportunity to learn from our mistake.
Hi, I'm Melissa. If you need help finding anything I can point you in the right direction!
Before we begin, I strongly recommend reading "Before You Order", this article includes 8 tips to help make sure your first purchase from us is exactly what you were looking for.I'd like to start by reading "Before You Order"I haven't been able to find what I'm looking for.Do you have a Frequently Asked Questions section for questions about your products?
- Before You Order
- Request Fabric Swatches
- How Select the Right Size
- Learn About Tolerances
- Latex Foam & Allergies
- Try It Before You Buy It
- Special Orders
- If You Will Be Away
- Preview Our Return Policy
Orders & Shipping Assistant
Hi, I'm Fredrea, Barnett's Customer Service Representative. I process swatch requests and help customers with questions about ordering and shipping.
We've sorted our shipping and order information to help you find it faster. Where are you in the order process?I haven't ordered yet.I haven't received my order.I received my order.
- Order Processing Times
- Adding to Your Order
- Cancelling Your Order
- Where is my order?
- Write a Review
Returns & Refunds Assistant
Hi, I'm Aronda, Barnett's Inventory Specialist. I'm a quality control inspector and I process most of our returns.
What kind of return or refund can I help you with today?I want to check out your returns policy before I order.There was a problem with my purchase and I think I need to make a claim for damage, errors, or defects.I just want to return my recent purchase, I don't need to make a claim.
How Can I Help You?
Hi, I'm Linda, Barnett's Customer Service Supervisor.
If you didn't find the solution to your problem on this page, I'd be happy to help you!
Our phone support hours are, Monday-Friday 9:00a-4:30p US EST.