Customer Service

With a 130 year old reputation to uphold, we work hard to ensure that you receive exceptional quality with every order.

Information about our products and policiesAssistance and resources after you order

We're confident our products are worth every penny...

...And we want you to be as confident in your purchase as we are. 
We've packed our Customer Service directory with resources, information and assistance
to help you find the perfect cushions the first time you order. 

BEFORE YOU ORDER

  • Request Fabric Swatches
  • Size Guide
  • Try Before You Buy

about products

  • Learn About Tolerances
  • Latex Foam & Allergies
  • Care Instructions

about ordering

  • Order Processing
  • Special Orders
  • Shipping Insurance

about shipping

  • Shipping Times & Methods
  • Our Packaging
  • Signature Required?

Shop Our Store

  • All Product Styles
  • Smart Search
  • Collections

Shop Our dealers

  • Dealer Catalogs
  • Store Locator - Buy Local
  • Outside the Contiguous US

our programs

  • Our Rewards Program
  • Our Rebate Program
  • Our Gift Program

hard to find

  • Fabric by the Yard
  • Gift Cards
  • Sales & Coupons

Problem with your order?

Each of our products goes through several quality inspections to be sure your item is made to our old fashioned standards of quality, that your order is fulfilled correctly, that the product is clean, securely packaged, and correctly addressed. Despite our best efforts, if there is a problem with your order, we can’t afford to allow our reputation to be tarnished. If we've made a mistake, please contact our customer service department so we can make it right with a free repair, replacement, or refund.

My Orders

  • Add to Order
  • Where Is My Order?
  • Cancel or Change Order

RECEIVe Shipments

  • Signature Required?
  • Unboxing Instructions
  • Loss & Damage Claims

Returns, Refunds

  • Request Return or Refund
  • Exchanges
  • Order Fulfillment Errors

share about

  • Write a Review
  • Refer a Friend
  • Share a Customer Photo

Our Blog

  • Deals
  • Inspiration & DIY
  • Giveaways

Stay in Touch

  • Subscribe to Newsletter
  • Join Our Focus Group
  • Follow Us on Social Media

Selling our brand

  • Become a Dealer
  • Become an Affiliate
  • Become a Sales Rep

Rewards Program

  • Claim Purchase Points
  • Redeem Rewards Points
  • Earn More Points
Fathers Day Gift Ideas

Fathers Day Gift Ideas

Give Dad the gift of comfort this year with the Barnett Home Decor Father's Day Gift Guide. Browse rocking chair cushions, bar stool cushions and travel pillows, plus learn how...

Mothers Day Deals: Bonus Gift Cards, Gift Guide

Mothers Day Deals: Bonus Gift Cards, Gift Guide

Buy a gift card for Mom, spend $100 on your order, get a $20 gift card for yourself.

About Us

  • Our Story: 130 Year History of Barnett
  • Our Quality: A Tradition of Quality
  • Our Products: Size Guide
  • Our Team: Meet the People Who Make Barnett Products
  • Our Fans: Testimonials & Reviews
  • Our Channels: Follow Us On Social Media