If you would like to try out one of our latex foam cushions before you order a set, you may purchase one sample dining chair pad in size standard, plus three small fabric swatches of your choice, for the cost of regular shipping and handling, plus a small service fee (your total cost will be about $11.09 after applying the discount coupon code).
Tell us the names of the fabrics you would like to receive in the Order Notes section when you check out.
You can certainly buy the cushions you want and return them in new condition according to the terms of the returns policy, but, you would be responsible for paying the return shipping and you would not receive a refund of your original shipping cost. We currently offer a refund of your original shipping and return shipping only if we confirm that you received a defective product, or if we made an error fulfilling your order.
You may be surprised to learn that this is a standard returns policy for Amazon and many other major etailers for items other than books, music, and clothes:
If you return an item with prepaid return shipping..., and the reason for return is not a result of an Amazon error, the cost of return shipping will be deducted from your refund...If you choose to ship the item on your own, you'll pay the carrier at the time you ship your return. *If* the return is the result of an Amazon error, we'll refund return shipping costs.
We're a family owned and operated business located in the US and, although we're growing, it's not easy competing with cheap foreign labor. Unfortunately, our pockets aren't deep enough to offer free shipping or free returns yet. (You can help us grow by telling your friends and family how great we are; maybe someday with your help we'll grow big enough to offer free shipping ; P ) . In the meantime, we hope that this program is a fair compromise.
Due to state and federal labeling, sanitation and licensing requirements, we do not sell used cushions. The cushions in the TRY IT BEFORE YOU BUY IT program are photo samples and showroom floor samples. They have been handled by photographers and wholesale buyers, but they have not been used by consumers. They may show some minor scuffs or cosmetic flaws. Supplies are limited. They are provided as samples only; they are not general merchandise.
Because these sample cushions are not general merchandise and supplies are limited, we randomly choose a cushion for you from our supply of retired photo samples. You can try out the feel and fit of the cushion from the sample. We will provide fabric swatches of your chosen fabric so you can try out the appearance.
After you try the cushion, we're sure you'll love it! Your family can fight over who gets the sample cushion for their desk chair, or you can give it to your cat or dog for a pet bed. We're not offering return shipping on these samples, and we doubt you would want to pay return shipping to send it back to us, so if you don't want to keep it, we suggest that you give it to a friend, coworker or family member. We'll even give you a referral card with a 5% discount for your friend.
Our other sizes and product styles are typically made to order, which means we don't typically have samples available in other sizes or styles. But you're welcome to try the standard chair pad for comfort and the fabric swatches for appearance.
Fabric swatches are usually about the size of an index card, but they may be smaller for solid color fabrics or bigger for large prints. They come from pieces left over after we cut product, so they will have unfinished edges and may be irregularly shaped, but they will get the job done! If you would like to receive fabric swatches but you don't need a sample cushion, just contact customer service, we would be happy to send you 3 free fabric swatches.