Before You Order

8 Tips to Help You Find the Perfect Cushions the First Time You Order
#1
Request a Fabric Swatch

Colors viewed online will be affected by the age, brand, resolution and settings of your monitor. The way color will appear in person will also be affected by the lighting and surrounding colors in your home.

If you'd like to learn more about color phenomena that can affect online shopping, you can read our blog post about the subject here.

We strongly recommend requesting fabric swatches before you order.

#2
Measure Your Furniture

Did you know that chair designs like "Mission" or "Windsor" are not patented? The chair you see in a photo may be a different size than your chair, even if they look identical! Chair sizes vary by brand, and it's not safe to assume that your chair is "standard". 

Our size guide also has tips for selecting cushions for chairs that are between sizes.

Always measure the seat of your chair before ordering!

#3
Learn About Tolerances

In the textiles industry, a "tolerance" is the degree of slight variation which is acceptable in a finished product.  Tolerances may include slight differences from featured size, weight, shape, construction, pattern placement, or fabric characteristics.

Little variations are part of the charm when you order hand-crafted goods!

#4
Latex Foam & Allergies

Every product we sell is made in a facility where latex foam is processed.  Please do not order from us if you or someone in your family is allergic to latex.

If you're not allergic to latex, you'll love the fact that our latex foam cushions can be washed in the washing machine with an allergy-free detergent that reduces exposure to dust mites and other allergens.

#5
Try It Before You Buy It

Not sure which size to buy? Not sure if latex foam will be too firm or too soft? Our Try It Before You Buy It program allows you to get a free sample dining chair cushion for the cost of shipping & handling. And now you can buy a paper sizing template to test the fit of rocking chair cushions!

Buying a gift for someone? Our Gift Program allows the gift recipient to select a size and color before the order ships, or exchange for a gift card!

#6
Special Orders

Some product styles are available in additional fabric choices that may not be kept in-stock.  If you see a "Special Order" button, instead of an "Add to Cart" button, it means the item may take 1-3 weeks to make and ship. 

If you see an "Out of Stock" message, contact Customer Service to place a special order and we'll ship as soon as they are back in stock.

You can also use Smart Search to filter for In-Stock items only.

#7
If you will be away

If you do not typically have someone at home to receive packages during normal delivery hours, we recommend having your order shipped to your workplace; or to a nearby relative's address.

However, if you purchase Route shipping insurance at checkout, your order is insured against theft from your porch or property (porch piracy), damage & loss.

#8
Preview Our Return Policy

Items can be returned in New Condition (with tags attached) within 30 days of delivery.

Contact Customer Service to obtain a Return Authorization Number, write it on your packing slip, and ship the return item back to us.

Shipping is non-refundable, except when the product is confirmed to be defective, or we made a mistake fulfilling your order.

This is the standard returns policy for most home decor items sold by most major online stores, including Amazon.com, Houzz, Wayfair.com and others.

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FAQs - Frequently Asked Questions - Before You Order

We ship within the 48 Contiguous United States.

We're sorry, we do not ship to Alaska, Hawaii, Puerto Rico, or other US territories.

However, some of our items are available from Dealers who do ship to Canada, Alaska, Hawaii and other locations outside our shipping area.  You can view our Dealers and the items they carry on the Our Dealers section of our website.

Most items that are in-stock will arrive in 2-8 business days.  That's 1-3 business days for us to fulfill the order, followed by 1-3 days for USPS Priority Mail or 3-5 days for UPS Ground. Shipping times are estimated, not guaranteed.

Your order may take longer if you place a Special Order, typically 1-3 weeks.

Visit our Order Processing & Shipping Information page for more information about this topic.

Our shipping rates are based on the actual cost to ship a package to your zip code via UPS Ground or USPS Priority Mail. The carriers charge us based on the weight of the shipment, the size of the package, and the distance to your zip code. All orders ship direct from the manufacturer in Macon, GA, USA.

When you check out, you will see actual shipping charges calculated by USPS and UPS. 

Sometimes we are able to offer free shipping promotions for select product styles or orders that meet minim order total values. Because we are a small business competing with companies that use foreign labor and automation, we are not able to offer free shipping or flat rate shipping on all items, on all orders, or at all times.

Check the Store Locator to find an independent dealer near you that carries Barnett Home Decor.

There is no difference between the Barnett Home Decor brand items sold at barnetthomedecor.com and those sold on Amazon, Wayfair, Houzz, Better Homes & Gardens, MarthaStewart.com, Birch Lane, or walmart.com.

You can also buy our brand from Vermont Country Store, Sturbridge Yankee Workshop, or Touch of Class, however those stores also carry cushions made by other brands; see our Dealers page to see items made by Barnett that are available from those vendors.

You can find the answers to additional frequently asked questions in our FAQs section.