Before You Order
8 Tips to Help You Find the Perfect Cushions the First Time You Order
#1
Request a Fabric Swatch
Colors viewed online will be affected by the age, brand, resolution and settings of your monitor. The way color will appear in person will also be affected by the lighting and surrounding colors in your home.
If you'd like to learn more about color phenomena that can affect online shopping, you can read our blog post about the subject here.
We strongly recommend requesting fabric swatches before you order.
#2
Measure Your Furniture
Did you know that chair designs like "Mission" or "Windsor" are not patented? The chair you see in a photo may be a different size than your chair, even if they look identical! Chair sizes vary by brand, and it's not safe to assume that your chair is "standard".
Our size guide also has tips for selecting cushions for chairs that are between sizes.
Always measure the seat of your chair before ordering!
#3
Learn About Tolerances
In the textiles industry, a "tolerance" is the degree of slight variation which is acceptable in a finished product. Tolerances may include slight differences from featured size, weight, shape, construction, pattern placement, or fabric characteristics.
Little variations are part of the charm when you order hand-crafted goods!
#4
Latex Foam & Allergies
Every product we sell is made in a facility where latex foam is processed. Please do not order from us if you or someone in your family is allergic to latex.
If you're not allergic to latex, you'll love the fact that our latex foam cushions can be washed in the washing machine with an allergy-free detergent that reduces exposure to dust mites and other allergens.
#5
Try It Before You Buy It
Not sure which size to buy? Not sure if latex foam will be too firm or too soft? Our Try It Before You Buy It program allows you to get a free sample dining chair cushion for the cost of shipping & handling. And now you can buy a paper sizing template to test the fit of rocking chair cushions!
Buying a gift for someone? Our Gift Program allows the gift recipient to select a size and color before the order ships, or exchange for a gift card!
#6
Special Orders
Some product styles are available in additional fabric choices that may not be kept in-stock. If you see a "Special Order" button, instead of an "Add to Cart" button, it means the item may take 1-3 weeks to make and ship (or longer due to Covid-19 pandemic).
If you see an "Out of Stock" message, contact Customer Service to place a special order and we'll ship as soon as they are back in stock.
#7
If you will be away
Barnett offers Route Shipping Protection on all orders by default. Route is an insurance program underwritten by Lloyds of London which provides a replacement or refund if the shipping carrier loses or damages your package, or if the package is stolen by "porch pirates" after delivery.
Barnett recommends purchasing Route Shipping Protection on all orders other than fabric swatch requests, due to an increase in shipping loss and theft claims during the Covid-19 pandemic.
#8
Preview Our Return Policy
Items can be returned in New Condition (with tags attached) within 30 days of delivery.
Contact Customer Service to obtain a Return Authorization Number, write it on your packing slip, and ship the return item back to us.
Shipping is non-refundable, unless we confirm that we sent a damaged, defective, or wrong item.
This is the standard returns policy for most home decor items sold by most major online stores, including Amazon.com, Houzz, Wayfair.com and others.
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FAQs - Frequently Asked Questions - Before You Order
Barnett is offering free shipping or discounted shipping to customers who request fabric swatches before they order their cushions.
You are eligible for free shipping if the cost to ship your order is less than $28. The free shipping coupon will be printed on the letter that arrives in the mail enclosed with your fabric swatches.
You are eligible for discounted shipping if the cost to ship your order is over $28. Contact customer service for a different coupon code if your order is not eligible for free shipping.
Our shipping rates are based on the actual cost to ship a package to your zip code via UPS Ground or USPS Priority Mail. The carriers charge us based on the weight of the shipment, the size of the package, and the distance to your zip code. All orders ship direct from the manufacturer in Macon, GA, USA.
When you check out, you will see actual shipping charges calculated by USPS and UPS.
Sometimes we are able to offer free shipping promotions for select product styles or orders that meet minim order total values. Because we are a small business competing with companies that use foreign labor and automation, we are not able to offer free shipping or flat rate shipping on all items, on all orders, or at all times.
We ship within the 48 Contiguous United States.
We're sorry, we do not ship to Alaska, Hawaii, Puerto Rico, or other US territories.
However, some of our items are available from Dealers who do ship to Canada, Alaska, Hawaii and other locations outside our shipping area. You can view our Dealers and the items they carry on the Our Dealers section of our website.
Please see our Covid-19 update for updated shipping times - the information below is subject to Covid-19 related delays.
Most items that are in-stock will arrive in 2-8 business days. That's 1-3 business days for us to fulfill the order, followed by 1-3 days for USPS Priority Mail or 3-5 days for UPS Ground. Shipping times are estimated, not guaranteed.
Your order may take longer if you place a Special Order, typically 1-3 weeks.
Check the Store Locator to find an independent dealer near you that carries Barnett Home Decor.
There is no difference between the Barnett Home Decor brand items sold at barnetthomedecor.com and those sold on Amazon, Wayfair, Houzz, Better Homes & Gardens, MarthaStewart.com, Birch Lane, or walmart.com.
You can also buy our brand from Vermont Country Store, Sturbridge Yankee Workshop, or Touch of Class, however those stores also carry cushions made by other brands; see our Dealers page to see items made by Barnett that are available from those vendors.
You can find the answers to additional frequently asked questions in our other FAQs sections.