Before You Order
Before You Order
8 Tips to Help You Find the Perfect Cushions the First Time You Order
#1
REQUEST A FABRIC SWATCH
Colors viewed online will be affected by the age, brand, resolution, settings & angle of your screen. The way color appears in person will also be affected by the lighting and surrounding colors in your home.
We strongly recommend requesting fabric swatches before you order.
#2
MEASURE YOUR FURNITURE
Did you know one brand's "Windsor" chair may be a different size than the "Windsor" chairs made by other brands? The chair you see in a photo may be a different size than your chair, even if they look identical! Chair sizes for all chair styles vary by brand, and it's not safe to assume that your chair is "standard".
Always measure the seat of your chair before ordering!
#3
LEARN ABOUT TOLERANCES
In the textiles industry, a "tolerance" is the degree of slight variation which is acceptable in a finished product. Tolerances may include slight differences from featured size, weight, shape, construction, pattern placement, or fabric characteristics.
Little variations are part of the charm when you order hand-crafted goods!
#4
LATEX FOAM & ALLERGIES
Every product we sell is made in a facility where latex foam is processed. Please do not order from us if you or someone in your family is allergic to latex.
If you're not allergic to latex, you'll love the fact that our latex foam cushions can be washed in the washing machine with an allergy-free detergent that reduces exposure to dust mites and other allergens.
#5
TRY IT BEFORE YOU BUY IT
Not sure which size to buy? Not sure if latex foam will be too firm or too soft? Our Try It Before You Buy It program allows you to get a free sample dining chair cushion for the cost of shipping & handling. And now you can buy a paper sizing template to test the fit of rocking chair cushions!
Buying a gift for someone? Our Gift Program allows the gift recipient to select a size and color before the order ships, or exchange for a gift card!
#6
SPECIAL ORDERS
Some product styles are available in additional fabric choices that may not be kept in-stock. If you see a "Special Order" button, instead of an "Add to Cart" button, it means the item may take 1-3 weeks to make and ship (or longer due to Covid-19 pandemic).
If you see an "Out of Stock" message, contact Customer Service to place a special order and we'll ship as soon as they are back in stock.
#7
IF YOU WILL BE AWAY
Barnett offers Route Shipping Protection on all orders by default. Route is an insurance program underwritten by Lloyds of London which provides a replacement or refund if the shipping carrier loses or damages your package, or if the package is stolen by "porch pirates" after delivery.
Barnett recommends purchasing Route Shipping Protection on all orders other than fabric swatch requests, due to an increase in shipping loss and theft claims during the Covid-19 pandemic.
#8
PREVIEW OUR RETURN POLICY
Items can be returned in New Condition (with tags attached) within 30 days of delivery.
Contact Customer Service to obtain a Return Authorization Number, write it on your packing slip, and ship the return item back to us.
Shipping is non-refundable, unless we confirm that we sent a damaged, defective, or wrong item.
This is the standard returns policy for most home decor items sold by most major online stores, including Amazon.com, Houzz, Wayfair.com and others.
JOIN OUR REWARDS PROGRAM
Get rewards points for making purchases, following us on social media & referring friends!
Redeem your points for discounts, free shipping vouchers and free gifts!
FAQs - Frequently Asked Questions - Before You Order
Here's the secret to getting free shipping on your order:
1. First, request up to 5 free fabric swatches with coupon code FREESWATCHES.
2. When your swatches arrive in the mail, you'll get a coupon code for $7 off your next order.
3. We're offering a $7 flat rate shipping promotion for orders under 20 pounds dimensional weight. Apply your $7 Off coupon code when you order your cushions.
We ship within the 48 Contiguous United States.
We're sorry, we do not ship to Alaska, Hawaii, Puerto Rico, or other US territories.
However, some of our items are available from Dealers who do ship to Canada, Alaska, Hawaii and other locations outside our shipping area. You can view our Dealers and the items they carry on the Our Dealers section of our website.
Please see our Covid-19 update for updated shipping times - the information below is subject to Covid-19 related delays.
Most items that are in-stock will arrive in 2-8 business days. That's 1-3 business days for us to fulfill the order, followed by 1-3 days for USPS Priority Mail or 3-5 days for UPS Ground. Shipping times are estimated, not guaranteed.
Your order may take longer if you place a Special Order, typically 1-3 weeks.
Check the Store Locator to find an independent dealer near you that carries Barnett Home Decor.
There is no difference between the Barnett Home Decor brand items sold at barnetthomedecor.com and those sold on Amazon, Wayfair, Houzz, Better Homes & Gardens, MarthaStewart.com, Birch Lane, or walmart.com.
You can also buy our brand from Vermont Country Store, Sturbridge Yankee Workshop, or Touch of Class, however those stores also carry cushions made by other brands; see our Dealers page to see items made by Barnett that are available from those vendors.
