Before You Order

8 tips to help you find the perfect cushions the first time you order

Request a Fabric Swatch

Colors viewed online will be affected by the age, brand, resolution and settings of your monitor. The way color will appear in person will also be affected by the lighting and surrounding colors in your home.

We strongly recommend requesting fabric swatches before you order.

Learn more about color phenomena that affect shopping onlineLearn how to request fabric swatches

Measure Your Furniture

Did you know that chair designs like "Mission" or "Windsor" are not patented? The chair you see in a photo may be a different size than your chair, even if they look identical! Chair sizes vary by brand, and it's not safe to assume that your chair is "standard". 

Always measure the seat of your chair before ordering!

Learn how to measure your furnitureSelecting cushions for chairs that are between sizes

Learn About Tolerances

In the textiles industry, a "tolerance" is the degree of slight variation which is acceptable in a finished product.  Tolerances may include slight differences from featured size, weight, shape, construction, pattern placement, or fabric characteristics.

Little variations are part of the charm when you order hand-crafted goods!

Read about the differences between tolerances and manufacturing defects

Latex Foam
& Allergies

Every product we sell is made in a facility where latex foam is processed.  Please do not order from us if you or someone in your family is allergic to latex.

If you're not allergic to latex, you'll love the fact that our latex foam cushions are machine washable to discourage dust mites & other allergens!

Read about the benefits of latex foam fillRead more about latex allergies, odor hyper-sensitivty & firmness

Try It Before You
Buy It

Not sure which size to buy? Not sure if latex foam will be too firm or too soft? Our Try It Before You Buy It program allows you to get a free sample dining chair cushion for the cost of shipping & handling.

And now you can buy a paper sizing template to test the fit of rocking chair cushions!

Request a free sample cushionBuy a paper sizing template for your rocker

Special Orders

Some product styles are available in additional fabric choices that may not be kept in-stock.  If you see a "Special Order" button, instead of an "Add to Cart" button, it means the item may take 1-3 weeks to make and ship. 

If you see an "Out of Stock" message, contact Customer Service to place a special order and we'll ship as soon as they are back in stock.

Use Smart Search to find items that are in-stock now, & filter out special order itemsRead about custom orders vs special orders

If You Will Be Away

If you do not typically have someone at home to receive packages during normal delivery hours, we strongly recommend having your order shipped to your workplace; or to a friend, neighbor or relative's address.

Or consider using a service such as UPS My Choice to have your package held at a pick-up location with evening or weekend hours.

Learn more about delivery if you will be awayLearn more about UPS My Choice

Preview Our Return Policy

  • The return item must be in new condition with tags attached.
  • The Return Authorization Number must be enclosed with the return items.
  • Return items must be received within 30 days of order receipt.
  • Buyer pays return shipping and the original shipping is non-refundable, except when the product is confirmed to be defective, or we made a mistake fulfilling your order.

This is the standard returns policy for most home decor items sold by most major online stores, including, Houzz, and others.

View our complete returns policy

We want to help you find the perfect cushions!

Please don't hesitate to contact our Customer Service department if there is anything we can do to help you find exactly what you're looking for. 

From help selecting a color or style, to advice on selecting the best size -or even something obscure like the number of wyzenbeek double rubs the fabric is rated for- ask us anything, that's what we're here for!

Our phone and chat support hours are Monday-Friday, 9:00a-4:30p US EST, or drop us an email anytime!

Contact usVisit the main Customer Service page

Recent Posts From Our Blog

Subscribe to our newsletter!