We're proud of our products and want you to be completely satisfied with your purchase. If you're not satisfied with your purchase for any reason, you may return it subject to our Standard Returns Policy.
Here's what you need to know about Standard Returns
1. The return item(s) must be received by us within 30 days of the date your order was delivered.
2. The return product must be in new condition with tags attached.
3. Enclose the return authorization form with your return shipment, or write the authorization number on an enclosed packing slip or note.
4. We will provide a pre-paid return label. The cost of the return label will be deducted from your refund for standard returns.
5. Shipping is non-refundable for Standard Returns & orders that refuse delivery or pick-up. Refused orders are also subject to restocking/return-shipping fees.
If you believe there is a problem with your order, please scroll down to see information about Manufacturer's Defects, Fulfillment Errors, and Damage Claims.
Problem with my order
If you have a problem with your order, please select the appropriate description below for information about how to obtain a return authorization for a replacement or a refund.
Damage, Defect, and Error claims must be reported within 2 business days of delivery.
IMPORTANT!! Cushions may be more than 2 inches smaller than advertised when they arrive because cushions are compressed for shipment. Cushions require a breaking-in period to return to full size.
We have been manufacturing and selling latex foam cushions for more than 60 years and we have strict quality control measures. In 99.99% of cases reported, the cushions expanded to within tolerances of listed dimensions after allowing them to break-in.
Sitting on the cushions is the most effective way to break them in. If you prefer, you can tug the corners outward, then paddle the cushions with your hand, to evenly distribute the foam.
If your item is not within tolerances of the listed dimensions after allowing it to reach full size, please request an inspection for defects or errors.
If our inspection confirms that the item is defective, or we sent the wrong size, we will either issue a refund of the purchase price including shipping and return shipping, or we will provide a replacement at no additional charge.
Because of differences in the way people perceive and describe colors and textures, because of differences in the way monitors and mobile devices display colors and textures in photos, and because items will appear different in relation to the lighting conditions and surrounding colors in your home, we cannot guarantee that a color or texture will match a customer's expectations if they did not request a free fabric swatch before ordering.
If you believe that we sent the wrong item, or if you believe that the fabric is defective, please request an inspection for possible defects or errors.
If our inspection confirms that we sent the wrong item, or that there was a flaw in the fabric dyeing or printing process, we will either issue a refund of the purchase price including shipping and return shipping, or we will provide a replacement at no additional charge.
Because individuals have different preferences for the level of firmness or softness of a cushion, pillow, or mattress, we can't guarantee that our cushion will satisfy every customer. That is why we offer a free sample cushion for the cost of shipping and handling to be sure you and your family find our cushions comfortable before you order a set.
If you declined the free sample cushion offer, you can return your order under the Standard Returns Policy if you didn't find them comfortable.
Our foam is sorted, graded and blended to be sure your cushion offers resilient support. If you believe your cushion may be defective, please request an inspection.
If our inspection finds that a hard chunk of foam got into your cushion, your cushion was overfilled or underfilled, or your foam was not resilient, we will provide a replacement or a full refund of the purchase price including shipping and return shipping.
Pattern placement varies for all items sold by Barnett Home Decor. This is one of the described Tolerances for hand-crafted goods that we discuss in our Before You Order article, Size Guide, and Returns Policy.
If you received an item with a directional pattern that is "upside down" or sideways on both sides of the cushion, please request an inspection for errors or defects.
Otherwise, if you are dissatisfied with the pattern placement of your items, you may request a return under the Standard Returns Policy.
All of our product listings include the information that our cushions are filled with latex foam.
If someone in your household is allergic to latex you are welcome to return your order under our Standard Returns Policy.
If you're not satisfied with your purchase for any reason, you're welcome to return it under the standard returns policy. Our rate of return is very low, but we certainly don't mind taking a return if you weren't happy with what you received.
Our quality control standards are very strict and we use premium quality materials and superior construction methods. If you believe the item you received may have been defective, please request an inspection for flaws or defects.
If our inspection finds any errors, defects, or flaws that fall outside the tolerances for hand-crafted textile decor, we will provide a replacement or a full refund of the purchase price including shipping and return shipping.