How do I get Free Shipping on my order?
Get Free Shipping when your order totals $100 or more. Just add items to your shopping cart until the total equals $100 and enter Coupon Code FREESHIP at check out. Offer limited to shipping charges of less than $40.
How do I get $9 Flat Rate Shipping on my order?
Our $9 flat rate shipping offer is a promotional rate limited to orders of 20 pounds dimensional weight or less. You must select the $9 flat rate shipping option at checkout.
Dimensional weight means the shipping carrier may bill a shipment of less than 20 pounds at the 20 pound rate if the box is oversized. If your shipment is over 20 pounds dimensional weight, you will not see the $9 flat rate shipping option at checkout.
Multiple orders with a combined shipping weight of 20 pounds dimensional weight are not eligible for the promotional rate.
Shipping Methods & Estimated Delivery Times
All orders ship from Macon, GA, USA.
In-stock Items: Items that are in stock will display an "Add to Cart" button and as of the Covid-19 pandemic, typically arrive within 3-9 days by USPS Priority Mail or 6-14 days via UPS Ground.
Special Orders: Items that are out of stock will display a "Special Order" button and, as of the Covid-19 pandemic, these orders may be ready to ship in 3-6 weeks. Special Orders may take longer for some fabrics due to supply-chain interruptions.
Order processing times and delivery dates are estimated, not guaranteed.
Do you ship to Canada, Alaska, Hawaii, Puerto Rico or outside the US?
We only ship to the contiguous US 48 states. We do not ship to Canada, Alaska, Hawaii, Puerto Rico, or outside the US.
But, several of our dealers ship to these destinations. Visit our Dealers page to see which of our items they carry. Select an item for a link to the dealer's website where you can inquire about price and confirm they ship to your area.
Can you combine two orders to ship together, or can you add to my order?
We will honor requests to add to an order or to combine orders on a best efforts basis, if the request is received before the orders are packed and shipped.
If combining the shipments or adding to the order results in a difference in shipping charges we will either issue a partial refund on a portion of the shipping cost or contact you if an additional amount is due. We will send you an "invoice" for any additional amount due, which may be paid online or by phone, and which must be paid before your order ships.
Requests to combine orders should be made by phone during normal business hours. 1-478-745-1663, Monday-Friday, 9:00a-4:30p US EST.
Can I pay extra to have my order expedited (processed faster) or sent Priority or Overnight?
For most orders you can select USPS Priority Mail as a shipping method at checkout. If you do not see the option, or if you want to pay for Overnight Shipping, please contact Customer Service. Please bear in mind, our cushions are big and heavy, the cost to ship your order via Priority Mail or Overnight may be $40-$100+.
Expedited shipping times are based on when the order is processed, not from the date the order was placed online.For example, orders for items that are in stock may take 1-3 business days to process before they ship, even if you requested priority mail or overnight shipping method. If you placed a Special Order, selecting USPS Priority Mail shipping will not affect how long it takes to sew your order.
If you have a special event we can try to process your order ASAP on a best efforts basis, but order processing times and delivery estimates are not guaranteed.
Please consider purchasing through the Gift Program or sending a gift card if you are concerned that your order won't arrive in time for a gift giving occasion. Please be aware that because neither shipping carrier guarantees estimated delivery times, you will not be entitled to a refund for "late" deliveries.
Can I specify which shipping carrier I want you to use?
For most orders you can select USPS Priority Mail or UPS Ground at checkout, if you have a preference.
Do not select a promotional shipping offer such as free shipping or flat rate shipping if you have a preference for your order to go by a specific shipping carrier.
If you do not see your preferred carrier at checkout, you can contact customer service to order by phone during normal business hours. 1-478-745-1663, Monday-Friday, 9:00a-4:30p US EST.
Can you ship to a PO Box?
Smaller orders can certainly be shipped to a PO Box.
If your order is too big or heavy to ship via USPS Priority Mail, we will hold your order for up to 3 business days for you to provide a street address or confirm that your post office accepts deliveries from UPS to PO Box holders.
How will my order be packaged?
After careful consideration we have adopted a policy of eliminating plastic bags for orders which can be shipped safely in a cardboard box alone.
This policy has been in place for several years and has not resulted in increased incidences of damage or soiling. Since implementing this policy we have saved the environment from the manufacturing and disposal of more than 40,000 plastic bags.
Only items which are at particular risk (such as pure white fabrics), or which contain multiple parts, are sealed in a plastic bag before they are boxed.
Why did Customer Service contact me about being unable to "validate" my address?
Address validation is a look-up service in which the shipping carrier's computer checks if your address is within their delivery area and is a valid delivery address. We attempt to validate all addresses before shipping to prevent undeliverable shipments whenever possible.
The following may cause validation errors: Did not include house number, Apt#, North, SW, Street, Ave, Dr, etc; Used an alternate highway name (State Route, State Road) or unofficial city name; Included misspellings or typos; Included information other than the house number and street name on Address Line 1 (ie Company Name, PO Box); The address is new construction and is not in the carrier's system yet; The address is not served by the carrier.
If you receive this notice, please check the shipping address on your order confirmation carefully for typos. If you have successfully received packages from this carrier or a different carrier to the same address in the past please let us know which carrier delivers to your address.
If you instruct us to ship to an "unvalidated" address, or fail to respond to our notice that your address failed validation, you may be responsible for additional or unrefundable shipping charges if the carrier returns your package as "undeliverable".
What can I do if my order was shipped Signature Required but I won't be home for delivery?
If no one is home to sign for the package, the carrier will leave a notice for you. You will have several options, which typically include: Rescheduling the delivery for a time someone will be home (evening and weekend hours may be available); Holding the package at a nearby pick-up location with weekend or evening hours; Leaving the package with a trusted neighbor of your choice; Changing the delivery address; or UPS My Choice members may have additional options.
You can either select a convenient option on the notice the delivery person leaves for you, or go online with your tracking number to select an option. You may have more options and locations available than those listed on the notice; most options are free, some may require additional payment. Customer Service can help you find a convenient pick-up location if you need assistance.
We're sorry, if your order was shipped Signature Required, or if the carrier felt it was unsafe to leave your package at your address, re-shipping the order without Signature Required service will not be an option. If you refuse to pickup your package from a holding location you will be responsible for additional or non-refundable shipping charges.
Can you bill shipping charges to my own account with UPS or FedEx?
If you order by phone during normal business hours we can bill shipping charges to your own account with UPS or FedEx. Please note, there may be a separate handling fee.
Phone orders may be placed Monday-Friday, 9:00a-4:30p US EST at 1-478-745-1663.
Where is My Order?
I received a notification that my order was delivered, but I don't have my package.
Unfortunately, it's not uncommon these days to receive an errant order delivery notification. Investigative journalists report that 10-20% of packages reported as "delivered" are actually still at the carrier shipping facility. If you received a delivery notifcation, but don't have your package, here are three things you can do:
Check if your package was left somewhere else.
It may seem like common sense, but you might be surprised how often we hear from customers that they found their package after they did these three things:
1. Check if the package was taken in for you by a neighbor or relative who may have forgotten to tell you about it.
2. Check if the package was left at a side door or back door, behind a grill or potted plant, or other out of sight location (even if the delivery notice says "left at front door".
3. Check if the package was received to the a front office, lobby or guardhouse of a residential complex or workplace.
Check if your package is being held for pick-up.
If your shipment was sent Signature Required, or if the delivery person did not feel it was safe to leave your package, your shipment may be held for pickup at a UPS Store or Access Point, at a USPS Parcel Locker, or your package may be scheduled for a redelivery attempt.
The delivery person will typically leave a notice at your door when this occurs, but sometimes the notice falls or blows away.
You can use your tracking number on the carrier's website to make arrangements for re-delivery or pick-up at a more convenient time & location.
Wait 1-3 days, then ask for an investigation.
Approximately 10-20% of packages reported as "delivered" actually won't show up until 1-3 days later. Typically you do not need to take additional action.
USPS employees confidentially reported to the journalists that some managers scan packages as "delivered" or "delivery attempted" as soon as the packages reach the regional depot. Reportedly, the delivery notifications are falsified because the manager's salaries would be lower if they fail to meet estimated delivery times due to reasons such as understaffing or high seasonal volume. Similar situations have been reported by UPS employees and FedEx customers.
If you were unable to find your package after searching other parts of your property and checking with family and neighbors who may have taken the package in for you, you can initiate a lost package search request on the shipment tracking page or contact Customer Service for assistance.
Source: Postal Workers in Utah and across the nation cite delivery problems
I received a notification that my order shipped, but it should have been here by now...
Please check your email inbox for your shipping confirmation and use the tracking number to track your package, then select one of the items below:
It looks like a label was created but my package was never picked up by the carrier.
If tracking your package shows that a shipping label was created, but the package has never been picked up and scanned by the shipping carrier, you may see a tracking status with a message similar to "Waiting For Package To Arrive At Carrier Facility". If your shipping label was created after the daily scheduled carrier pickup, you should see an update to this by the end of the next business day.
If you still see this status the next business day, please contact Customer Service. Your original shipping label was most likely voided and recreated on the day of shipment due to a smudge, misprint or printer jam, and the tracking number update email with the correct tracking number either did not go out to you, or went to your spam folder.
My shipment is taking longer than estimated.
Although USPS estimates shipping speed for Priority Mail as 1-3 days (excluding Sundays), and UPS estimates shipping speed for UPS Ground at 3-5 days (excluding weekends), neither shipping method is guaranteed. Your order may take longer to arrive due to delays caused by high shipping volume, extreme weather, seasonal traffic, and other circumstances. If tracking your package shows slow but steady progress, please allow the carrier additional time to complete your delivery. If tracking your package shows that your package location has not been updated for several days please contact Customer Service.
It looks like there has been a problem with my shipment.
If tracking your package shows that there has been a problem with your shipment please contact Customer Service. We will contact the carrier to see if they can resolve the problem or if a re-shipment will be needed.
My package is being returned to sender.
Please contact Customer Service if tracking your package shows that it is being returned to sender. If this is the result of a carrier error we will take care of it for you as soon as possible, with a re-shipment if necessary.
If the package is being returned to sender because the shipping address you provided was incorrect, incomplete, or undeliverable, or because the package went unclaimed after being held for pick-up, Customer Service can assist you with re-shipment or refund arrangements, but additional or deductible expenses may apply.
I ordered awhile ago but I never heard anything about my order status.
Please check your email and spam folder for each of the following notifications:
Please check your email inbox and spam folder for an order confirmation sent immediately after you ordered. If you can't find your order confirmation email, please contact Customer Service; we'll confirm the email address on your account and re-send the order confirmation. Please check the order confirmation to be sure your shipping address is correct.
We require 1-3 business days to prepare most items before they ship. When your order ships, you will receive a separate shipping confirmation with a tracking number by email. Please track your package to learn when to expect delivery.
You will receive a separate notice if the items you ordered are out of stock and will be made as a Special Order. Please allow 3-4 weeks for us to make Special Order items. Due to supply chain disruption, some items may require more than 3-4 weeks, you will be contacted if your Special Order items will not be ready to ship within 4 weeks.