"Standard Shipping" orders that weigh more than 9 pounds, or which are large in size, or which are going across country (from Georgia), are typically shipped via UPS Ground. UPS Ground shipments typically cannot be delivered to a PO Box. UPS Ground shipments may take 4-7 business days from order date for delivery (this is 1-2 days for order processing followed by 3-5 days in shipping transit).
Customers in some regions may be given the option of selecting USPS Priority Shipping as a delivery method at checkout. We reserve the right to choose whether a "Standard Shipping" order will be sent via USPS Priority (as a free upgrade) or UPS Ground, at our discretion. Orders sent USPS Priority Mail typically arrive 3-5 business days from order date (this is 1-2 days for order processing followed by 2 or 3 days in shipping transit).
Order Processing may take more than 1-2 days if your item is out of stock, make to order, special order, or pre-order. See Order Processing Times for more information.
All shipments may take longer than anticipated in seasons of high volume, or severe weather. All shipping times are estimates, anticipated arrival dates for Standard Shipping and USPS Priority delivery methods are not guaranteed.
Shipping & Delivery Area
Shipping is only available to the Contiguous US States. We’re sorry, we do not ship to Alaska, Hawaii, Puerto Rico or US Territories at this time. Some of the products we manufacture are carried by independently owned and operated catalogs that ship outside the 48 states. Our Customer Service department can let you know if the item you are interested in is carried by a catalog. Please contact the catalog to inquire about their shipping policies. As of 8/20/16, the following catalogs offer shipping outside the 48 states:
Vermont Country Store
Touch of Class
Black Forest Decor
Sturbridge Yankee Workshop
If your total purchase exceeds 141 pounds, you may receive a message that we do not deliver to your area, even if you live inside the Contiguous US States. If you are attempting to place a large order, please contact Customer Service to order by phone.
If You Will Be Away
Both USPS Priority Mail and UPS Ground shipments are typically left at your door if you are not present to receive your package. Although both delivery methods are trackable, if you are concerned about your package being left at your door while you are away, you may wish to consider having the package shipped to your workplace or talking to a relative, friend, or neighbor who could receive the package for you. Alternately, for an additional charge, you can contact us before you order to request that we ship the package "signature required" and the carrier will hold your package if you are not present to sign for it.
If you expect to be out of town, we suggest that you contact us before you place your order to request that we hold your order for shipment at a later date (at no additional charge), or ship to an alternate address.
Please note, items which are stolen from your property after being left by the shipping carrier are not covered by "lost in shipment" claims.
If you can notify us before either of your orders has been packed, we can try to combine multiple orders on a best efforts basis, however, we may not always be able to accommodate this request. We reserve the right to apply separate shipping & handling fees to each order if they cannot be consolidated. If we are able to consolidate shipping and if this results in a lower shipping and handling cost, we will issue a partial shipping refund on one of your orders.
If you clicked on Goods Damaged in Shipment & Partial Losses because your order arrived with Dirty, Damaged, or Missing Items
Yikes- that's the worst! To report a problem with your shipment please see our shipping incident report page and we'll get this taken care of right away!
If you clicked on Goods Damaged in Shipment & Partial Losses because you're thinking about ordering from us
We take great care in packaging your shipment securely so that it will arrive clean and undamaged. We could have a fascinating conversation with you about the science of constructing cardboard boxes to survive drops, crushing and automated conveyor belts, but it might be more revealing just to let you know that our rate of shipping incidents is lower than .01%. Despite that, accidents happen, and we ask that you please inspect your order immediately for damage and completeness as soon as it arrives, even if the box looks ok. Please contact us immediately if you discover any dirty, missing, or damaged items.
Shipments that arrive with damaged, dirty, or missing items must be reported within 48 hours after delivery.
We would like to disclose the fact, before you order, that some of our items are shipped inside a cardboard box, but are not bagged; while other items are sealed in a plastic bag before they are boxed. We put a lot of thought into this, and you can read about it on our blog. We hope you come to the same conclusion we did, but if you decide not to order from us, no hard feelings : )
Where Is My Order?
Please check your email inbox and spam/junk folder for two emails from @barnettproducts.com or @barnetthomedecor.com, the first of these emails received within about 3 business hours of your order receipt will tell you how long it will take to process your order and the one received about 3 business days later will give you your tracking number. If you can't find your tracking number, or if tracking the package seems to indicate a problem, please contact our customer service department and we'll be happy to help you.
Address Corrections and Packages Returned as Undeliverable
Please check your order confirmation as soon as you order and notify us immediately if your shipping address is incorrect; you may be responsible for additional charges if you do not contact us with any corrections before your order ships.
We attempt to validate all addresses before shipping to prevent undeliverable shipments whenever possible. Address validation is a look-up service in which the shipping carrier's computer checks if your address is within their delivery area. Failure to include a unit number, using an alternate name for a street or city, or using a different abbreviation can cause address validation to fail. If we are unable to validate your address, we may hold your order until you can be reached. You can respond with an address correction or alternate address, or you can request that we ship without address validation. If you do not respond, we may have to cancel your order as undeliverable.
If your package is returned as undeliverable or is delivered to the wrong address because the address you provide with your order is incorrect or insufficient, or if you requested that we ship without validation, you may be required to pay additional shipping fees charged by the carrier for return, intercept, re-direction or re-delivery. If you decline to pay for undeliverable return, intercept, re-direction or re-delivery, any additional return shipping fees charged by the carrier will be deducted from your refund.
Bill to Receiver
If you would like the cost of shipping to be billed to your own UPS account please notify us before you place your order. A separate handling fee or pickup may apply.