Orders & Shipping Assistant
Before You Order
- How long does it take to receive my order?
- How much will shipping cost?
- What is Route shipping insurance? Do I need to insure my shipment?
- Does someone need to be home to receive delivery?
- Which shipping method should I select?
- How will my order be packaged for shipment?
- Do you ship to Alaska, Hawaii, Canada or US Territories?
- Is there anything else I should know before I order?
Before Your Order Arrives
- How do I change or correct my shipping address?
- How do I add my order or ship two orders together?
- How do I cancel my order or delete an item from my order?
- Why did I receive a notice that you couldn't validate my address?
- My order was shipped signature required, what can we do if I won't be home to sign for it?
- Where is my order?
- Is there anything else I should know after I order?
After Your Order Arrives
- How do I write a review for my purchase or post photos?
- Can I return my order if I decide not to keep it?
- My order was exposed to rain when the delivery person left it at my door.
- My order arrived damaged or soiled.
- There's a problem with my order, how do I file a claim for a refund or replacement?
- Is there anything else I should do after my order arrives?