Shipping

Frequently Asked Questions About Shipping & Shipments

How do I get Free Shipping on my order?

1. First, request up to 5 free fabric swatches with coupon code FREESWATCHES.

2. When your swatches arrive in the mail, you'll get a coupon code for $7 off your next order.

3. We're offering a $7 flat rate shipping promotion for orders under 20 pounds dimensional weight.  Apply your $7 Off coupon code when you order your cushions.

Request fabric swatches

Our $7 flat rate shipping offer is a promotional rate limited to orders of 20 pounds dimensional weight or less.  You must select the $7 flat rate shipping option at checkout.   

Dimensional weight means the shipping carrier may bill a shipment of less than 20 pounds at the 20 pound rate if the box is oversized.  If your shipment is over 20 pounds dimensional weight, you will not see the $7 flat rate shipping option at checkout. You won't be eligible for flat rate shipping, but you can still get $7 off your order if you requested swatches and if you use the coupon code at checkout.

Multiple orders with a combined shipping weight of 20 pounds dimensional weight are not eligible for the promotional rate.

In-stock Items: Items that are in stock will display an "Add to Cart" button and as of the Covid-19 pandemic, typically arrive within 3-9 days by USPS Priority Mail or 6-14 days via UPS Ground.

Special Orders: Items that are out of stock will display a "Special Order" button and, as of the Covid-19 pandemic, these orders may be ready to ship in 3-6 weeks. Special Orders may take longer for some fabrics due to supply-chain interruptions.

Order processing times and delivery dates are estimated, not guaranteed.

After entering your shipping address at checkout, our store will obtain a shipping cost directly from USPS and UPS based on the weight and dimensions of your package, and the distance to your zip code.  All orders are shipped from our own warehouse in Macon, GA.

Surcharge - UPS and USPS have increased their rates for October - December 2020 due to the Covid-19 pandemic combined with high volume shipping for Christmas shopping season.

Larger, heavier packages - Latex foam fill offers premium comfort and lasts longer than other fills, but it is heavier to ship than polyester fiber fill cushions.  Most of our shipments are considered "oversize" by both shipping carriers, which also costs more to ship.  

We pay higher wages -  As a Made in USA manufacturer, our labor costs (the wages we pay our workers) are already 25%-588% higher than our competitors who use foreign or automation. To keep our prices competitive we have to operate at a narrower margin, that doesn't leave much room to hide "free shipping" costs as part of the product price. We believe in being transparent about how much shipping actually costs.

We refuse to sell out our customers -  Many of the big players in retail who are famous for offering free shipping are offsetting the cost by selling customer mailing lists, selling data they collect about buyer behavior, selling advertising space on their website, or selling "special offers from our partners" that get packed with your order. We don't use any tricks to offset the cost of "free" shipping.

Most of our customers feel our cushions are worth the investment, and we hope you will agree!

If you order by phone during normal business hours we can bill shipping charges to your own account with UPS or FedEx. Please note, there may be a separate handling fee.

Phone orders may be placed Monday-Friday, 9:00a-4:30p US EST at 1-478-745-1663.

Shipping Methods and Estimated Delivery Times

In-stock Items: Items that are in stock will display an "Add to Cart" button and as of the Covid-19 pandemic, typically arrive within 3-9 days by USPS Priority Mail or 6-14 days via UPS Ground.

Special Orders: Items that are out of stock will display a "Special Order" button and, as of the Covid-19 pandemic, these orders may be ready to ship in 3-6 weeks. Special Orders may take longer for some fabrics due to supply-chain interruptions.

Order processing times and delivery dates are estimated, not guaranteed.

We only ship to the contiguous US 48 states.  We do not ship to Canada, Alaska, Hawaii, Puerto Rico, or outside the US.

But, several of our dealers ship to these destinations. Visit our Dealers page to see which of our items they carry. Select an item for a link to the dealer's website where you can inquire about price and confirm they ship to your area.

> Visit Dealers page

We will honor requests to add to an order or to combine orders on a best efforts basis, if the request is received before the orders are packed and shipped.

If combining the shipments or adding to the order results in a difference in shipping charges we will either issue a partial refund on a portion of the shipping cost or contact you if an additional amount is due. We will send you an "invoice" for any additional amount due, which may be paid online or by phone, and which must be paid before your order ships.

Requests to combine orders should be made by phone during normal business hours. 1-478-745-1663, Monday-Friday, 9:00a-4:30p US EST.

For most orders you can select USPS Priority Mail as a shipping method at checkout.  If you do not see the option, or if you want to pay for Overnight Shipping, please contact Customer Service.  Please bear in mind, our cushions are big and heavy, the cost to ship your order via Priority Mail or Overnight may be $40-$100+.

Expedited shipping times are based on when the order is processed, not from the date the order was placed online. For example, orders for items that are in stock may take 1-3 business days to process before they ship, even if you requested priority mail or overnight shipping method. If you placed a Special Order, selecting USPS Priority Mail shipping will not affect how long it takes to sew your order.

If you have a special event we can try to process your order ASAP on a best efforts basis, but order processing times and delivery estimates are not guaranteed. 

Please consider purchasing through the Gift Program or sending a gift card if you are concerned that your order won't arrive in time for a gift giving occasion. Please be aware that because neither shipping carrier guarantees estimated delivery times, you will not be entitled to a refund for "late" deliveries.

For most orders you can select USPS Priority Mail or UPS Ground at checkout, if you have a preference.

Do not select a promotional shipping offer such as free shipping or flat rate shipping if you have a preference for your order to go by a specific shipping carrier.

If you do not see your preferred carrier at checkout, you can contact customer service to order by phone during normal business hours. 1-478-745-1663, Monday-Friday, 9:00a-4:30p US EST.

Smaller orders can certainly be shipped to a PO Box. 

If your order is too big or heavy to ship via USPS Priority Mail, we will hold your order for up to 3 business days for you to provide a street address or confirm that your post office accepts deliveries from UPS to PO Box holders.

After careful consideration we have adopted a policy of eliminating plastic bags for orders which can be shipped safely in a cardboard box alone.

This policy has been in place for several years and has not resulted in increased incidences of damage or soiling. Since implementing this policy we have saved the environment from the manufacturing and disposal of more than 40,000 plastic bags.

Only items which are at particular risk (such as pure white fabrics), or which contain multiple parts, are sealed in a plastic bag before they are boxed. 

Address validation is a look-up service in which the shipping carrier's computer checks if your address is within their delivery area and is a valid delivery address. We attempt to validate all addresses before shipping to prevent undeliverable shipments whenever possible.

The following may cause validation errors: Did not include house number, Apt#, North, SW, Street, Ave, Dr, etc; Used an alternate highway name (State Route, State Road) or unofficial city name; Included misspellings or typos; Included information other than the house number and street name on Address Line 1 (ie Company Name, PO Box); The address is new construction and is not in the carrier's system yet; The address is not served by the carrier.

If you receive this notice, please check the shipping address on your order confirmation carefully for typos.  If you have successfully received packages from this carrier or a different carrier to the same address in the past please let us know which carrier delivers to your address. 

If you instruct us to ship to an "unvalidated" address, or fail to respond to our notice that your address failed validation, you may be responsible for additional or unrefundable shipping charges if the carrier returns your package as "undeliverable".

If no one is home to sign for the package, the carrier will leave a notice for you. You will have several options, which typically include: Rescheduling the delivery for a time someone will be home (evening and weekend hours may be available);  Holding the package at a nearby pick-up location with weekend or evening hours; Leaving the package with a trusted neighbor of your choice; Changing the delivery address; or UPS My Choice members may have additional options.

You can either select a convenient option on the notice the delivery person leaves for you, or go online with your tracking number to select an option.  You may have more options and locations available than those listed on the notice; most options are free, some may require additional payment.  Customer Service can help you find a convenient pick-up location if you need assistance. 

We're sorry, if your order was shipped Signature Required, or if the carrier felt it was unsafe to leave your package at your address, re-shipping the order without Signature Required service will not be an option.  If you refuse to pickup your package from a holding location you will be responsible for additional or non-refundable shipping charges.

Learn about UPS My Choice alternative delivery options

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BEFORE YOU ORDER

Read our "Before You Order" article or watch the video, to learn how to avoid common mistakes when ordering home decor online.

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