Orders & Shipping Assistant - Before You Order

Linda, Customer Service Supervisor

On this page you'll find answers to frequently asked questions about our order processing and shipping policies, for customers who are considering placing an order with us.

In This Section

Order Processing

How long does it take to receive my order?

Most orders for In-Stock items arrive 3-8 business days after ordering, depending on which shipping method you select.

How do I know if items are not In-Stock?

  • You see a Special Order button instead of an Add to Cart button.
  • You see a notice when you try to check out your shopping cart that asks you if you want to place a backorder.

All shipping and processing times are estimated, not guaranteed.

More information about order processing times for items that are In-Stock
More information about order processing times for items that are In-Stock
More information about Special Orders and Backorders
More information about order status updates

More information about order shipping times

Shipping Costs

How much will shipping cost?

Our shipping rates are based on the actual cost to ship a package to your zip code via UPS Ground or USPS Priority Mail. The carriers charge us based on the weight of the shipment, the size of the package, and the distance to your zip code.  All orders ship direct from the manufacturer in Macon, GA, USA.

When you check out you will see actual shipping charges calculated by USPS and UPS.

More information about carrier shipping rates
More information about Barnett's shipping rates
Shipping Insurance

What is Route Shipping Insurance, do I need to insure my shipment?

Route shipping insurance insures your order against theft from your porch or your property at delivery (porch piracy).  Route also insures your order against shipping damage or loss of your shipment by the carrier.

You may elect to add Route to your order at checkout, typically for only $0.90 - $1.98 per order.  Route shipping insurance is underwritten by Lloyds.

If you choose not to insure your order with Route, your order will be insured for loss or damage by the shipping carrier (UPS or USPS), however, the carrier does not insure your package against theft, and you may receive a quicker claims settlement with less inconvenience through Route.

Packages which are stolen from your property after being left by the shipping carrier are not covered for refund or replacement if you do not purchase Route shipping insurance at checkout.

More information about how Route insurance claims are handled.
More information about adding or removing Route shipping insurance at checkout.
If you will be away

Does someone need to be home to receive the delivery?

If you do not typically have someone at home to receive packages during normal delivery hours, we strongly recommend having your order shipped to your workplace; to a friend, neighbor or relative's address (with advance notice and permission, of course!); or using a service such as UPS My Choice or USPS Premium PO Box with Package Acceptance.

UPS My Choice membership offers many alternatives for customers who may not be at home during normal delivery hours.  Alternatives include scheduled delivery times or picking up your package from a nearby partner business such as a participating grocery store or office supply store on your way home from work.  If you are a UPS My Choice member please contact Customer Service to request "delivery by UPS only".

Alternately, you may want to invest in an electronic parcel locker such as the Landport.  The Landport can be bolted to your porch or patio and allows you to share your locker's re-settable pin# with the delivery person for secure package delivery to your home.

Your order may be shipped with or without signature required delivery. Even if Barnett does not ship your order with signature required delivery, the shipping carriers still give the delivery person discretion to hold your package for a signature or pick-up if they do not feel it is safe to leave it.

Packages which are stolen from your property after being left by the shipping carrier are not covered for refund or replacement if you did not purchase Route shipping insurance at checkout.

More information about UPS My Choice
More information about vacation, vacation homes and travel arrangements

More information about Signature Required Deliveries

More information about Route shipping insurance

Shipping Methods

Which shipping method should I select?

Standard Shipping

If you select Standard Shipping method at checkout, your order will typically ship via UPS Ground. UPS Ground shipments typically arrive 4-7 business days from order date (this is typically 1-2 days for order processing followed by 3-5 days in shipping transit).

We may, at our own discretion, give you a free upgrade to USPS Priority Mail. If there is any reason you do not wish to receive your order by Priority Mail, please contact us before you order.

Priority Shipping

If you select Priority Mail at checkout your order will be shipped via United States Postal Service (USPS) Priority Mail. Priority Mail orders typically arrive 3-5 business days from order date (this is typically 1-2 days for order processing followed by 2 or 3 days in shipping transit).

All shipping and processing times are estimated, not guaranteed.

More information about Other Shipping Methods
More information about shipping to a PO Box
More information about Estimated Delivery Dates, gifts and holidays
Our Packaging

How will my order be packaged for shipment?

After careful consideration we have adopted a policy of eliminating plastic bags for orders which can be shipped safely in a cardboard box alone. This policy has been in place for several years and has not resulted in increased incidences of damage or soiling. Since implementing this policy we have saved the environment from the manufacturing and disposal of more than 40,000 plastic bags.

Only items which are at particular risk (such as pure white fabrics), or which contain multiple parts, are sealed in a plastic bag before they are boxed. 

Your cushions may be compressed for shipment by up to several inches; please allow your item a breaking-in period before it reaches full size.

More information about our policy to eliminate plastic bags from our packaging

Outside the Contiguous US

Do you ship to Alaska, Hawaii, Canada or US Territories?

We're sorry, we do not ship outside the contiguous 48 US States. However, our dealers do ship outside the contiguous US.

More information about our dealers who ship outside the contiguous United States

More

Is there anything else I should know before I order?

There are eight more very important things we think you should know before you order home decor from us, or any other online dealer. Please read our blog article "Before You Order" for more information.

More information from our blog article: "Before You Order"

Before Your Order Arrives

After Your Order Arrives

Linda, Customer Service Supervisor

If you didn't find the answer you were looking for, I'd be happy to help you by phone, email or live chat!

Our Customer Service support hours are Monday-Friday, 9:00a-4:30p US EST.

CONTACT MEBack to Customer Service main menu