Frequently Asked Questions About Ordering & Order Processing

How long will it take to receive my order?

In-stock Items: Items that are in stock will display an "Add to Cart" button and as of the Covid-19 pandemic, typically arrive within 3-9 days by USPS Priority Mail or 6-14 days via UPS Ground.

Special Orders: Items that are out of stock will display a "Special Order" button and, as of the Covid-19 pandemic, these orders may be ready to ship in 3-6 weeks. Special Orders may take longer for some fabrics due to supply-chain interruptions.

Order processing times and delivery dates are estimated, not guaranteed.

The best way to hold or schedule an order is to "gift" it to yourself with our gift program.

Our gift program allows you to schedule order delivery for when you expect to be back from your trip or visiting your seasonal residence.

Just fill out your own information for both the gift giver and gift recipient. Watch the video on the Gift Program page for detailed instructions.

Learn about the Gift Program

Most orders for in-stock items will require 1-3 business days to process before they ship. If your item is in stock, ASAP rush requests will be honored on a best efforts basis, however due to the Covid-19 pandemic we have high order volume and limited staffing levels.

You can select USPS Priority Mail at checkout. Please note, USPS advises USPS Priority Mail shipments may take an additional 1-3 business days during the Covid-19 pandemic and estimated delivery dates are NOT guaranteed.

If you are ordering as a gift and are worried that the gift will not arrive in time, we urge you to consider sending a gift notice through our Gift Program or sending a gift card.

More information about expedited shipping methods

More information about the Gift Program

Order a Gift Card


We ship within the contiguous United States ("Lower 48"). To order by phone, contact Customer Service at 1-478-745-1663, Monday-Friday, 9:00a-4:40p US EST.

Several of our dealers ship to these destinations. Visit our Dealers page to see which of our items they carry. Select an item for a link to the dealer's website where you can inquire about price and confirm they ship to your area.

You may alternately wish to consider establishing an account with a package forwarding service that will provide you with a US mailing address.

> Visit Dealers page

Custom Orders: Because it is hard to find skilled sewers, cutters, and pattern makers, we are currently above capacity with regular orders. We're sorry, we cannot accept orders for custom-made sizes or styles at this time. If you would like to hire a local seamstress or upholsterer to make an item in fabric that matches your cushions, we can sell you matching fabric by the yard.

Special Orders: If an item is out of stock, you may place a Special Order for us to make an item in one of the sizes and styles that we carry.

If you've seen something you think the gift recipient would like, but you're not sure what size they need, if they would like the color, or whether they would want you to ship it to their home or work address, our Gift Program offers a great solution!

Use the "Gift As A Gift" button to select a greeting card and send a personalized message. The gift recipient will see what you got for them, and will have the chance to change the size, color, or shipping address before we ship the order.

If the gift recipient can't use what you picked out for them, they can choose to exchange the gift for a gift card of equal value before anything ships.

Learn more or watch How To video

After careful consideration we have adopted a policy of eliminating plastic bags for orders which can be shipped safely in a cardboard box alone.

This policy has been in place for several years and has not resulted in increased incidences of damage or soiling. Since implementing this policy we have saved the environment from the manufacturing and disposal of more than 40,000 plastic bags.

Only items which are at particular risk (such as pure white fabrics), or which contain multiple parts, are sealed in a plastic bag before they are boxed.

Changing Your Order

We will honor requests to change or cancel an order on a best efforts basis, if the request is received before the order ships.

Please contact us ASAP by phone during normal business hours so we can handle your request before the order ships: 1-478-745-1663, Monday - Friday, 9:00a-4:30p US EST.

If an additional amount is due, we will create an "invoice" which you can pay online or by phone before your order ships. You will have to give your credit or debit card information again because we do not store your payment information, for your safety.

If we owe you a partial refund or full refund due to the change or cancellation we will issue the refund to the same payment method you used to place the order.

If your request is received before your order is packed, we will honor requests to add to your order or combine shipments on a best efforts basis.

Some orders cannot be added to or combined because they are already at maximum carton size; in this case you would have to pay shipping for both orders.

Please contact our Customer Service department immediately if you need to change or correct your shipping address. Please call 478-745-1663 during business hours, or email us if it is after business hours.

If your order has not shipped yet and we will be shipping to a new address in the same state, there will be no charge.

If your order has already left our warehouse it may not be possible to intercept your package before it is delivered to the wrong address. You will responsible for any package intercept, return shipping, address change, or re-delivery fees.

If you are a UPS My Choice customer you may have additional options; please visit the UPS tracking page or log in to your My Choice account at UPS.com.

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