Orders & Ordering

Items that are in stock typically arrive within 3-9 business days.  Most orders are fulfilled next business day; our shipping department is staffed Monday - Friday until 3:00p US EST.  You will receive an email with a tracking number when your order ships. Although most orders are handed over to the shipping carrier on the next business day, please allow up to 3 business days for order processing in times of high order volume.

Items that are out of stock may take 2-3 weeks for us to cut and sew before they are ready to ship. Special Orders may take longer for some fabrics due to supply-chain interruptions.  If an item is out of stock the product page will display a "Special Order" button instead of an "Add to Cart" button, you will also receive an email notification if the item you ordered is out of stock and being processed as a Special Order.

Order processing times and delivery dates are estimated, not guaranteed.

For most orders you can select USPS Priority Mail as a shipping method at checkout. If you do not see the option, or if you want to pay for Overnight Shipping, please contact Customer Service. Please bear in mind, our cushions are big and heavy, the cost to ship your order via Overnight may be $100 or more.

Selecting USPS Priority Mail will not affect how long it takes to process and package your order.  Most USPS Priority Mail orders will be given over to the post office within 1-3 business days.  If you have a special event, we can try to process your order ASAP on a best efforts basis, but order processing times and delivery estimates are not guaranteed. Please contact customer service if you would like to request ASAP order processing on a best efforts basis.

Please be aware that the carriers do not guarantee delivery dates for USP Ground and USPS Priority Mail shipments; orders that arrive later than the estimated delivery date are returnable under the Standard Returns policy.

If you placed a Special Order, selecting USPS Priority Mail shipping will not affect how long it takes to sew your order; after your order has been sewn it will be shipped via Priority Mail if you selected this option at checkout.Please consider purchasing a gift card if you are concerned that your order won't arrive in time for a gift giving occasion.

>Order a Gift Card

We ship within the contiguous United States ("Lower 48").

Several of our dealers ship destinations outside the contiguous US. Visit our Dealers page to see which of our items they carry. Select an item for a link to the dealer's website where you can inquire about price and confirm they ship to your area.

You may alternately wish to consider establishing an account with a package forwarding service that will provide you with a US mailing address.

>Visit Dealers page

Custom Orders: Because it is hard to find skilled sewers, cutters, and pattern makers, we are currently above capacity with regular orders. We're sorry, we cannot accept orders for custom-made sizes or styles at this time. If you would like to hire a local seamstress or upholsterer to make an item in fabric that matches your cushions, we can sell you matching fabric by the yard.

Special Orders: If an item is out of stock, you may place a Special Order for us to make an item in one of the sizes and styles that we carry.

After careful consideration we have adopted a policy of eliminating plastic bags for orders which can be shipped safely in a cardboard box alone.

This policy has been in place for several years and has not resulted in increased incidences of damage or soiling. Since implementing this policy we have saved the environment from the manufacturing and disposal of more than 40,000 plastic bags.

Only items which are at particular risk (such as pure white fabrics), or which contain multiple parts, are sealed in a plastic bag before they are boxed.

We will honor requests to change or cancel an order on a best efforts basis, if the request is received before the order ships.

Please contact us ASAP by phone during normal business hours so we can handle your request before the order ships: 1-478-745-1663, Monday - Friday, 9:00a-4:30p US EST.

If an additional amount is due, we will create an "invoice" which you can pay online or by phone before your order ships. You will have to give your credit or debit card information again because we do not store your payment information, for your safety.

If we owe you a partial refund or full refund due to the change or cancellation we will issue the refund to the same payment method you used to place the order.

If your request is received before your order is packed, we will honor requests to add to your order or combine shipments on a best efforts basis.

Some orders cannot be added to or combined because they are already at maximum carton size; in this case you would have to pay shipping for both orders.

Please contact our Customer Service department immediately if you need to change or correct your shipping address. Please call 478-745-1663 during business hours, or email us if it is after business hours.

If your order has not shipped yet and we will be shipping to a new address in the same state, there will be no charge.

If your order has already left our warehouse it may not be possible to intercept your package before it is delivered to the wrong address. You will responsible for any package intercept, return shipping, address change, or re-delivery fees.

If you are a UPS My Choice customer you may have additional options; please visit the UPS tracking page or log in to your My Choice account at UPS.com.