Orders & Shipping Assistant - Before You Order
Linda, Customer Service Supervisor
On this page you'll find answers to frequently asked questions about our order processing and shipping policies, for customers who are considering placing an order with us.
In This Section
- How long does it take to receive my order?
- How much will shipping cost?
- What is Route shipping insurance? Do I need to insure my shipment?
- Does someone need to be home to receive delivery?
- Which shipping method should I select?
- How will my order be packaged for shipment?
- Do you ship to Alaska, Hawaii, Canada or US Territories?
- Is there anything else I should know before I order?
How long does it take to receive my order?
Most orders for In-Stock items arrive 3-8 business days after ordering, depending on which shipping method you select.
How do I know if items are not In-Stock?
All shipping and processing times are estimated, not guaranteed.
Most orders for in-stock items are ready to ship within 1-2 business days, but please allow up to 3 business days for us to process your order before it ships. All orders are processed Monday-Friday during regular business hours. Sometimes orders are ready to ship same day, we ship all orders as soon as possible.
If you see a "Special Order" button instead of an "Add to Cart" button, or if you see a "backorder" notice in the shopping cart, it means one of the following:
If you order a Special Order or Backorder item, you will receive an email notice by 10:30a the first business day after you place your order. This email notice will let you know when your order is expected to ship (typically 1-3 weeks).
Barnett Home Decor offers order status notifications via Facebook Messenger including updates on your delivery status; look for the opt-in at checkout.
How much will shipping cost?
Our shipping rates are based on the actual cost to ship a package to your zip code via UPS Ground or USPS Priority Mail. The carriers charge us based on the weight of the shipment, the size of the package, and the distance to your zip code. All orders ship direct from the manufacturer in Macon, GA, USA.
When you check out you will see actual shipping charges calculated by USPS and UPS.
Latex foam fill offers premium comfort and lasts longer than other fills, but it is heavier to ship than polyester fiber fill cushions. Most of our customers feel our cushions are worth the investment, and we hope you will agree!
Unlike small items with high profit margins, such as clothing and books, most of our shipments are considered "oversize" by both shipping carriers, which also costs more to ship.
We do our best to offset your shipping costs as much as we can, but here is how much it actually cost us to ship a typical order on the given date:
|4 Standard Chair Pads||1 Set of Rocking Chair Cushions||1 Bar Stool Cover||1 Window Treatment or Table Linen|
|Box Size||15" x 15" x 10"||18" x 18" x 6"||12" x 14" x 3"||10" x 7" x 3"|
|To New York City by USPS Priority (Amount Barnett Pays to Ship to Customer)||$30.00||$28.00||$9.85||$7.45|
|To New York City by UPS Ground (Amount Barnett Pays to Ship to Customer)||$21.23||$20.15||$13.15||$11.43|
|To Los Angeles by USPS Priority (Amount Barnett Pays to Ship to Customer)||$45.45||$42.35||$12.90||$8.45|
|To Los Angeles by UPS Ground (Amount Barnett Pays to Ship to Customer)||$35.54||$31.05||$17.43||$12.78|
|Average Amount Barnett Charges Customer for Shipping||$18.34||$16.46||$9.37||$7.95|
*Shipping rates retrieved from https://postcalc.usps.com/ and https://www.ups.com on February 16, 2018 at 3:47pm.
Amounts shown are estimates based on averages. Actual amount customer will be charged for shipping and handling varies according to actual package weight, zip code and actual carrier charges.
Why does Barnett charge actual shipping costs?
We pay higher wages - As a Made in USA manufacturer, our labor costs (the wages we pay our workers) are already 25%-588% higher than our competitors who use foreign or automation. To keep our prices competitive we have to operate at a narrower margin, that doesn't leave much room to hide "free shipping" costs as part of the product price. We believe in being transparent about how much shipping actually costs.
We refuse to sell out our customers - Many of the big players in retail who are famous for offering free shipping are offsetting the cost by selling customer mailing lists, selling data they collect about buyer behavior, selling advertising space on their website, or selling "special offers from our partners" that get packed with your order. We don't use any tricks to offset the cost of "free" shipping.
What is Route Shipping Insurance, do I need to insure my shipment?
Route shipping insurance insures your order against theft from your porch or your property at delivery (porch piracy). Route also insures your order against shipping damage or loss of your shipment by the carrier.
You may elect to add Route to your order at checkout, typically for only $0.90 - $1.98 per order. Route shipping insurance is underwritten by Lloyds.
If you choose not to insure your order with Route, your order will be insured for loss or damage by the shipping carrier (UPS or USPS), however, the carrier does not insure your package against theft, and you may receive a quicker claims settlement with less inconvenience through Route.
Packages which are stolen from your property after being left by the shipping carrier are not covered for refund or replacement if you do not purchase Route shipping insurance at checkout.
If you purchase Route shipping insurance at checkout, you will receive an email after purchase, which includes a link you can click in case your order is lost, damaged or stolen at delivery. Clicking the claims link will instantly prefill your claims form. Route will respond to your claim submission within 24 hours. Route issues a refund to the customer directly, and will assist the customer by placing an order for a replacement if the customer wishes.
You can add or remove Route shipping insurance from your order at any time before completing your order.
To add Route shipping insurance, go to your shopping cart by clicking the shopping cart icon in the top right corner of the page or by going to https://barnetthomedecor.com/cart. Look for checkbox marked "Add shipping protection for ..." above the "Check Out" button, and make sure the box is checked; then resume checkout.
To remove Route shipping insurance, go to your shopping cart by clicking the shopping cart icon in the top right corner of the page or by going to https://barnetthomedecor.com/cart. Find Route shipping insurance in the list of items in your shopping cart and click "Remove" under the Route item in your cart. Then resume checkout.
If you have already clicked "Complete Order", it is too late to add or remove Route shipping insurance from your order. You can contact Customer Service to request cancellation of your order. Your request to cancel your order must be received as soon as possible, before your order ships; order cancellation requests will be handled on a best efforts basis.
Does someone need to be home to receive the delivery?
If you do not typically have someone at home to receive packages during normal delivery hours, we strongly recommend having your order shipped to your workplace; to a friend, neighbor or relative's address (with advance notice and permission, of course!); or using a service such as UPS My Choice.
UPS My Choice membership offers many alternatives for customers who may not be at home during normal delivery hours. Alternatives include scheduled delivery times or picking up your package from a nearby partner business such as a participating grocery store or office supply store on your way home from work. If you are a UPS My Choice member please contact Customer Service to request "delivery by UPS only".
Alternately, you may want to invest in an electronic parcel locker such as the Landport. The Landport can be bolted to your porch or patio and allows you to share your locker's re-settable pin# with the delivery person for secure package delivery to your home.
Your order may be shipped with or without signature required delivery. Even if Barnett does not ship your order with signature required delivery, the shipping carriers still give the delivery person discretion to hold your package for a signature or pick-up if they do not feel it is safe to leave it.
Packages which are stolen from your property after being left by the shipping carrier are not covered for refund or replacement if you did not purchase Route shipping insurance at checkout.
"No need to take time off work, change plans or stay home for a package anymore. UPS My Choice® lets you decide how, where and when home deliveries occur to fit your schedule. Get estimated arrival and progress alerts. Sign for a package in advance. Set vacation holds, change a delivery address or hold at a UPS location. Whether online or by mobile, UPS My Choice makes it easy to put your plans ahead of the package."
-Program description from UPS.com
UPS My Choice is a service of UPS with free, premium and paid options. Barnett Home Decor is not an affiliate of UPS, this information is being made available for our customers as a potentially useful service to consider and evaluate on their own..
If you expect to be out of town please contact us before you place your order to request that we hold your shipment for a later date (at no additional charge), or ship to an alternate address (shipping charges may be recalculated if shipping to a more distant state). Delivery dates are estimated, not guaranteed, so please plan accordingly.
Which shipping method should I select?
If you select Standard Shipping method at checkout, your order will typically ship via UPS Ground. UPS Ground shipments typically arrive 4-7 business days from order date (this is typically 1-2 days for order processing followed by 3-5 days in shipping transit).
We may, at our own discretion, give you a free upgrade to USPS Priority Mail. If there is any reason you do not wish to receive your order by Priority Mail, please contact us before you order.
If you select Priority Mail at checkout your order will be shipped via United States Postal Service (USPS) Priority Mail. Priority Mail orders typically arrive 3-5 business days from order date (this is typically 1-2 days for order processing followed by 2 or 3 days in shipping transit).
All shipping and processing times are estimated, not guaranteed.
Our standard 1-3 day order processing time applies before your order will be ready to ship, unless Customer Service informs you your item would be ready to ship immediately.
Faster Shipping - We offer the two shipping methods that are most affordable, UPS Ground and USPS Priority. Faster shipping methods such as overnight shipping to the East Coast or Priority Mail shipping to the West Coast typically cost more than $40-$70 for orders of the size and weight of our products. You may not see Priority Mail as an option at checkout if the cost of shipping via Priority Mail to your region is prohibitively expensive. If you would like an estimate for a faster shipping method please contact Customer Service before you order.
Other Shipping Carriers - If you have a FedEx account and would like us to ship your order via FedEx, please place your order by phone and provide your FedEx account number. A separate pick-up or handling charge may apply.
Bill to Receiver - If you have a UPS account and would like us to charge the shipping to your account at your shipping rates please place your order by phone and provide your UPS account number.
Please select Priority Mail when you order if you would like us to ship to a PO Box.
If you believe that your post office will receive a UPS delivery to your PO Box please contact Customer Service before you order to see if special arrangements can be made.
All shipping times are estimates: UPS does not guarantee arrival dates for Ground shipments; USPS does not guarantee arrival dates for Priority Mail shipments. All shipments may take longer than anticipated in seasons of high volume, or severe weather.
We will do our best, but we cannot guarantee that orders will arrive in time for a gift giving occasion or event. If you would like to send or receive a gift certificate by email, please contact Customer Service.
How will my order be packaged for shipment?
After careful consideration we have adopted a policy of eliminating plastic bags for orders which can be shipped safely in a cardboard box alone. This policy has been in place for several years and has not resulted in increased incidences of damage or soiling. Since implementing this policy we have saved the environment from the manufacturing and disposal of more than 40,000 plastic bags.
Only items which are at particular risk (such as pure white fabrics), or which contain multiple parts, are sealed in a plastic bag before they are boxed.
Your cushions may be compressed for shipment by up to several inches; please allow your item a breaking-in period before it reaches full size.
Do you ship to Alaska, Hawaii, Canada or US Territories?
We're sorry, we do not ship outside the contiguous 48 US States. However, our dealers do ship outside the contiguous US.
Is there anything else I should know before I order?
There are eight more very important things we think you should know before you order home decor from us, or any other online dealer. Please read our blog article "Before You Order" for more information.
Before Your Order Arrives
- How do I change or correct my shipping address?
- How do I add my order or ship two orders together?
- How do I cancel my order or delete an item from my order?
- Why did I receive a notice that you couldn't validate my address?
- My order was shipped signature required, what can we do if I won't be home to sign for it?
- Where is my order?
- Is there anything else I should know after I order?
After Your Order Arrives
- How do I write a review for my purchase or post photos?
- Can I return my order if I decide not to keep it?
- My order was exposed to rain when the delivery person left it at my door.
- My order arrived damaged or soiled.
- There's a problem with my order, how do I file a claim for a refund or replacement?
- Is there anything else I should do after my order arrives?