Returns & Refunds Policy

Read Me Before You Order

Standard Returns Policy

Manufacturer's Defect Policy

Tolerances

Order Fulfillment Errors

Shipping Incidents

Exchanges

Standard Returns Policy

We are proud of our products and want you to be completely satisfied with your purchase.  If you are not satisfied for any reason, you may return your purchase to us according to our standard returns policy. 

Standard Returns Policy Process

  • Pre-Authorization: Returns must be pre-authorized. Please visit your account page at barnetthomedecor.com to request authorization, even if you did not create an account when ordering. 
  • Return Authorization: Enclose the return authorization with your shipment.  If you are unable to print your return authorization, write your return authorization number on an enclosed packing slip.
  • Packaging: Package return items in new condition with tags attached, in the original package or any clean and suitably sized cardboard box. 
  • Pre-Paid Return Label: A pre-paid return label will be provided by email. The cost of pre-paid return shipping is deductible for standard returns.
  • Processing Time: Please allow up to two business days for us to process your refund.
  • Refund Method: Refunds will be issued to the same payment method used to place the order. Please allow up to 2 business days for us to process your return.  You will receive an email confirmation. Please contact your bank or card issuer if you do not see your refund on your account within 5-8 days of receiving your refund notification email.
  • Exceptions: See Manufacturer’s Defect Claims, Order Fulfillment Error Claims, Shipping Loss or Damage Claims, or Exchange Policy for exceptions to the Standard Returns Policy.

Standard Returns Policy Terms and Conditions

    1. NEW CONDITION - Return items must be in new condition with tags attached.  Due to State and Federal regulations, we cannot accept and will not refund items returned in used condition, see Disposal Notice. 
      1. Evidence of Use - Indications that the item is used include but are not limited to:
        1. Removal of Tags (as required by law)
        2. Fading or discoloration
        3. Soiling (food, dirt, hair, pet fur, bodily substances, etc.)
        4. Strong household odors (potpourri, pet odors, smoke, etc.)
        5. Insect infestation
    2. PRE-AUTHORIZATION - Returns must be pre-authorized, and your return authorization must be enclosed with your return shipment.  If you are unable to print your return authorization, write your return authorization number and reason for return on your packing slip and enclose it in your return package, or enclose a letter with the same information.
    3. 30 DAY RETURN PERIOD - Returns must be received back to Barnett within 30 days of the original order delivery date.
      1. Exceptions - We will review requests to return orders after the return window has closed on a case by base basis. Pre-paid return shipping labels are not available for items returned after the expiration of the 30 day return period. Restocking fees may apply, see below.
        1. Out of Policy Returns - Orders must meet these criteria to be considered:
          1. Must be in new, clean, unused condition, with tags attached, in the original packaging. This will be closely inspected and strictly enforced for late returns, see below for Disposal Notice.
          2. Must have been stored in the original packaging in a clean, dry, closed box throughout the interval between delivery and return.
          3. No out of policy returns accepted for discontinued or clearance items.
          4. No out of policy returns will be accepted after 364 days.
    4. SHIPPING AND HANDLING CHARGES - Original shipping and handling charges and return shipping are non-refundable for standard returns. If a pre-paid return shipping label is used, the cost of return shipping will be deducted from the refund. See Exchanges, Manufacturer’s Defects, Order Fulfillment Errors, for exceptions.
    5. RESTOCKING FEES - Pre-authorized returns received in new condition within 30 days of delivery with authorization enclosed are not subject to restocking fees. 
      1. No pre-authorization, or authorization not enclosed: 20% restocking fee
      2. Refused Delivery or Returned to Sender: 20% restocking fee
      3. Received after expiration of return period: 
        1. 31-90 days: 0% - 30% restocking fee
        2. 91-364 days: 30% - 60% restocking fee
    6. EXCLUSIONS - Fabric by the Yard, Sample Cushions, and Bargain Bin items are non-returnable and non-refundable. Any refund due for the return of an item purchased from the Clearance Department will be issued in the form of a gift card.
    7. DISPOSAL NOTICE - If you return an item in used condition, or a non-returnable item, you will not receive a refund and you will not receive the items back; they will be destroyed or donated to charity.  Consider listing used items and non-returnable items for giveaway or for sale on platforms like Facebook or Craigslist.

Manufacturer's Defect Policy

We work hard to ensure that every product lives up to our founder's old fashioned standards of quality. If we have sent you a defective product, or if your product does not perform up to our standards, we hope you will give us the opportunity to learn from our mistakes, and let us make it right.

Manufacturer’s Defect Claim Process

  • Submit a return authorization request if you have had the cushions less than 30 days, or submit the Manufacturer’s Defect Claim Form if you have had the cushions for more than 30 days
  • Submit photos of the problem
  • Our quality team will review the provided information, please allow up to 2 business days for review
  • If the cushions require closer inspection we will contact you to make return arrangement

Manufacturer’s Defect Terms and Conditions

  1. Determinations - Barnett reserves the exclusive right to determine what constitutes a manufacturer's defect; the determination of a defect will be made at our sole discretion and based on our established quality standards.
    1. Tolerances - The following tolerances are excluded from consideration as Manufacturer’s Defects:
      1. Size Variances - Items are crafted from pliable materials, all dimensions listed are approximate and silhouettes may vary slightly. The tolerance for chair pads and small items is +/- 1 inch, the tolerance for rocking chair cushions and large items is +/- 2 inches.   Approximate dimensions are specified at the points of maximum distance for any given measurement, i.e., width is measured at the widest points.
      2. Break-In Period - Cushions are filled with shredded latex foam fill and will be compressed by as much as several inches for shipping.  Compression is not permanent, and is not a defect. Cushions will reach full size and even-distribution of fill after a break-in period with regular use.
      3. Pattern Placement Varies - The way patterns appear on our products can differ from what you see in pictures. This means that the design elements, like flowers or shapes, may be in different spots on your item compared to the photos. Each piece is unique, so items in a set may look a little different from each other.
    2. Color Appearance & Fabric Texture - We strive to make our photos and descriptions as accurate as possible, but differences in monitor settings, lighting conditions, personal perceptions, and interpretations of descriptive terminology can cause colors and textures to appear different from expectations when viewed in your home. Therefore, product descriptions and images should not be solely relied upon for exact color or texture. Our products are sold by general color family and fabric type, and are warranted to match the fabric swatches available upon request.
    3. Dye Lots - Our fabric suppliers strive to ensure that yarns or cloth from different batches will be similar to a large degree, but it is not possible to guarantee that all batches will be identical. Multiple quantities of an item will be filled from the same dye lot if they are purchased at the same time; dye lots are not guaranteed to be the same for items purchased at different times.
    4. Latex Foam - All of our tufted cushions are filled with latex foam.  The following do not constitute Manufacturer’s Defects:
      1. An allergy to latex
      2. A hypersensitivity to the natural odor of latex
      3. A preference for fill materials less firm than latex
    5. Standard Returns - Although the above are excluded from consideration as Manufacturer’s Defects, items may be returned in new condition with tags attached within 30 days of order delivery for the above reasons under the Standard Returns Policy.
    6. Right of Refusal - Barnett reserves the right to refuse inspection of any product returned in unsanitary condition and deny any manufacturer’s defect claim or direct or implied warranty claim as a consequence of being unable to safely inspect the product. Unsanitary condition includes, but is not limited to: bodily substances from humans or pets, insect infestation, or other contaminants.
    7. Improper Care or Use - Claims for defects that are found to be the result of improper care or misuse will be denied. Detailed Care Instructions for cleaning, use and storage are available on the website prior to purchase and Care Instructions are also provided on a care label or insert at purchase.

Order Fulfillment Errors

We try our best to make sure every order is fulfilled correctly, but we’re only human, so if we make a mistake we hope you will give us a chance to make it right.  If it seems like we sent the wrong item(s) please contact us to share a description and photos of what you received.

Shipping Incidents

At Barnett Home Decor, every order is carefully inspected before shipping to ensure it's clean, complete, and accurate.  When a customer’s order arrives without plastic wrap, they sometimes mistakenly conclude that we’ve shipped them a used condition item; however, we do not sell or ship used condition items.  In 2016, we conducted a study and found that plastic bags didn't provide better protection than heavy-duty cardboard cartons with kraft packing paper. As such, we discontinued the practice of shipping in plastic bags.

If your order arrives dirty, damaged, or missing pieces, regardless of whether the issue is due to mishandling by the shipping carrier, or an oversight on our part, we'll arrange for any necessary replacements or refunds. In some cases we may also need your assistance so that we can make a claim against the shipping carrier.** If your product is damaged or soiled, please share photos of the damaged product and packaging, even if the packaging appears intact.**

Exchanges

In lieu of an exchange, please follow these steps:

  1. Generate a Return Shipping Label - Visit your account page at barnetthomedecor.com to generate a return shipping label. The cost of the return shipping label will be deducted from your refund.
  2. Place a New Order - Place a new order for the size or color you wish to receive as a replacement.
  3. Request a Shipping Refund - After placing your new order, contact our customer service team to request a refund equal to the amount you paid for the original shipping on the order you are returning.