Shipping Incident Report

Mail Delays and Disruptions Expected for Outgoing First Class Mail

The U.S. Postal Service recently began routing our outgoing mail through a new processing center that serves the cities in the metro Atlanta region. Unfortunately, this has resulted in delays so severe that a congressional hearing was held to investigate the Postal Service's handling of the situation.

Given these unusual circumstances, we recommend selecting a shipping method with a tracking number for your fabric swatch request. You can choose USPS Priority Mail or UPS Sure Post at checkout for a flat rate of $9. If you select one of these paid shipping methods for your fabric swatch request, we'll include a $9 Off coupon with your fabric swatches to rebate the shipping charge.

Alternatively, consider our "Try It Before You Buy It" offer, which includes a free sample cushion and five fabric swatches for $9 in shipping and handling. Please note that this option does not include the $9 rebate coupon, but you can keep the free sample cushion.

While some customers in the Atlanta metro area have reported delays with Priority Mail, tracking shows that 98% of our Priority Mail shipments still arrive within the estimated delivery dates.



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