Most orders are fulfilled the next business day and arrive within 2–5 days.

Please allow up to 3 business days for fulfillment and 5–8 days for arrival during times of high volume.

Special Orders: Items that are out of stock will display a “Special Order” button. Please allow 2–3 weeks for us to cut and sew the order before it is ready to ship using the shipping method you selected at checkout. Special Orders may take longer for some fabrics due to supply-chain disruptions.

Order processing times and delivery dates are estimated, not guaranteed.

Most orders for in-stock items require 1–3 business days to process before they ship. If your item is in stock, ASAP rush requests will be honored on a best-efforts basis. However, due to the COVID-19 pandemic, we have high order volume and limited staffing levels.

You can select USPS Priority Mail at checkout. Please note that USPS advises Priority Mail shipments may take an additional 1–3 business days during the COVID-19 pandemic, and estimated delivery dates are not guaranteed.

If you are ordering a gift and are worried that it will not arrive in time, we urge you to consider sending a gift notice through our Gift Program or sending a gift card.

• More information about expedited shipping methods
• Order a Gift Card

We ship within the contiguous United States, also known as the “Lower 48.” To order by phone, contact Customer Service at 1-478-745-1663, Monday–Friday, 9:00 a.m.–4:40 p.m. US Eastern Time.

Several of our dealers ship to these destinations. Visit our Dealers page to see which of our items they carry. Select an item for a link to the dealer’s website, where you can inquire about pricing and confirm that they ship to your area.

You may alternatively wish to establish an account with a package-forwarding service that will provide you with a US mailing address.

• Visit the Dealers Page

Custom Orders: Because it is difficult to find skilled sewers, cutters, and pattern makers, we are currently above capacity with regular orders. We’re sorry, but we cannot accept orders for custom-made sizes or styles at this time.

If you would like to hire a local seamstress or upholsterer to make an item in fabric that matches your cushions, we can sell you matching fabric by the yard.

Special Orders: If an item is out of stock, you may place a Special Order for us to make an item in one of the sizes and styles that we regularly carry.

After careful consideration, we adopted a policy of eliminating plastic bags for orders that can be shipped safely in a cardboard box alone.

This policy has been in place for several years and has not resulted in an increased incidence of damage or soiling. Since implementing this policy, we have saved the environment from the manufacturing and disposal of more than 40,000 plastic bags.

Only items that are at particular risk, such as pure white fabrics, or that contain multiple parts are sealed in a plastic bag before they are boxed.

We will honor requests to change or cancel an order on a best-efforts basis if the request is received before the order ships.

Please contact us as soon as possible by phone during normal business hours so we can handle your request before the order ships: 1-478-745-1663, Monday–Friday, 9:00 a.m.–4:30 p.m. US Eastern Time.

If an additional amount is due, we will create an invoice that you can pay online or by phone before your order ships.

You will need to provide your credit or debit card information again because, for your safety, we do not store your payment information.

If we owe you a partial or full refund due to a change or cancellation, we will issue the refund to the same payment method you used to place the order.

If your request is received before your order is packed, we will honor requests to add to your order or combine shipments on a best-efforts basis.

Some orders cannot be added to or combined because they are already at the maximum carton size. In this case, you will need to pay shipping for both orders.

Please contact our Customer Service department immediately if you need to change or correct your shipping address. Call 1-478-745-1663 during business hours or contact us online if it is after business hours.

If your order has not shipped and we will be shipping to a new address in the same state, there will be no charge.

If your order has already left our warehouse, it may not be possible to intercept your package before it is delivered to the wrong address. You will be responsible for any package-intercept, return-shipping, address-change, or redelivery fees.

If you are a UPS My Choice customer, you may have additional options. Please visit the UPS tracking page or log in to your My Choice account at UPS.com.

Barnett Home Decor is sold by many independently owned and operated furniture stores and home decor boutiques throughout the US. Use the Store Locator map to find a store near you that carries our brand.

If there are no stores near you that carry our brand, you can receive free fabric swatches and a sample cushion for the cost of shipping and handling through our Try It Before You Buy It program.

• Store Locator
• Try It Before You Buy It

You can browse Barnett items carried by mail-order catalogs in the Dealers section of our website. We provide a photo of the item, the dealer’s name for the item, and a link or phone number you can use to purchase it directly from the dealer.

• Browse Dealer Catalogs

Barnett Home Decor brand cushions sold at Amazon.com are sold directly by Barnett and are the same as the cushions sold at BarnettHomeDecor.com.

Barnett brand cushions carried by our dealers are the same as the cushions sold at BarnettHomeDecor.com, except that our dealers may carry exclusive colors and patterns that are not available anywhere else.

Our Size Guide provides information about all the items in our regular product line, including dimensions, how-to-measure videos, and links to shop each product category.

• Size Guide

Although some brands may use these terms interchangeably, Barnett distinguishes between a Special Order and a Custom Order in the following ways:

Special Order: We make a product style from our regular product line in its usual size and shape, but we make the item only after you order it instead of keeping it in stock for immediate fulfillment. This allows us to offer a product style in an extended selection of fabric choices or to backorder an item that is currently out of stock.

Custom Order: The requested item is not part of our regular product line in the size or shape the customer is requesting. Unfortunately, we cannot offer Custom Orders at this time.

Although we are not a fabric dealer, Barnett can often accommodate customers who want to make something that matches their Barnett purchase.

Please contact Customer Service for a price quote, or browse our available fabric by the yard.

All Barnett items are Made in the USA with your choice of imported fabric or American-made fabric.

If you only wish to view items Made in the USA with American-made fabric and materials, you can shop our Made in USA collections.

• Shop Made in USA Collections