Orders & Shipping Assistant - Before Your Order Arrives

Linda, Customer Service Supervisor

On this page you'll find shipping and order information for customers who have already placed their order, but whose order hasn't arrived yet.

In This Section

How do I change or correct my shipping address?

To change or correct your shipping address please contact our Customer Service Department immediately, please call during business hours or email after business hours.

Requests to change or correct your shipping address will be handled on a best efforts basis.

More information about charges for shipping address changes
More information for UPS My Choice Members

How do I add to my order or ship two orders together?

You may place a second order online or by phone, but in either case, please call during business hours to ask for your orders to be shipped together.

If your first order has not already shipped it will be held until your second order is ready.

Requests to ship multiple orders together will be handled on a best efforts basis.

More information about charges for combined shipping

How do I cancel my order or delete an item from my order?

Please contact our Customer Service Department immediately, please call during business hours or email after business hours. We will respond to your cancellation request during business hours.

Cancellation & deletion requests will be handled on a best efforts basis.

More information about refunds for cancellation or deletion
More information about cancelling orders that have already shipped

Why did I receive a notice that you couldn't validate my address?

Address validation is a look-up service in which the shipping carrier's computer checks if your address is within their delivery area and is a valid delivery address. We attempt to validate all addresses before shipping to prevent undeliverable shipments whenever possible. 

Whenever possible, we will attempt to correct minor issues like abbreviations for you. If we are unable to validate your address, we may hold your order until you can be reached. You can respond with an address correction or alternate address, or you can request that we ship without address validation.

Your order may be cancelled or shipped without address validation if you do not respond to our notification.

More information about why your address may have failed validation
More information about shipping without address validation
More information about failure to respond to an address validation request

My order was shipped signature required, what can we do if I won't be home to sign for it?

If no one is home to sign for the package, the carrier will leave a notice for you. You will have several options, which typically include:

  • Rescheduling the delivery for a time someone will be home (evening and weekend hours may be available)
  • Holding the package at a nearby pick-up location with weekend or evening hours
  • Leaving the package with a neighbor of your choice
  • Changing the delivery address
  • UPS My Choice members may have additional options
You can either select a convenient option on the notice the delivery person leaves for you, or go online with your tracking number to select an option.  You may have more options and locations available than those listed on the notice; most options are free, some may require additional payment.  Customer Service can help you find a convenient pick-up location if you need assistance. 

More information about UPS My Choice
More information about who can sign for Signature Required deliveries
More information about refusal to claim packages

Where is my order?

If you opted in at checkout, you will receive order status and delivery notifications via Facebook Messenger. 

You will also receive the following emails about your order from @barnetthomedecor or @barnettproducts:

  • An order confirmation (immediately after placing your order)

  • A Thank You email with receipt (within 1-3 hours of placing your order)

  • A Special Order or Backorder notice if any items were not in-stock (by 11:30a the first business day after placing your order)

  • A shipping notice with tracking number (within 1-3 business days for in-stock items)

If you don't find these emails in your inbox, spam folder or junk mail folder, please contact Customer Service to verify your correct email address and resend your order notifications.

When a customer's order hasn't arrived within the time they were expecting, here are the typical answers, ranked from most frequent, to least frequent:

Allow 1-3 business days for order processing before shipping in-stock items
Allow 1-3 weeks for us to make special order & backordered items
Your tracking number may have changed if it appears your package was never picked up by carrier
Your shipment may be held for pick-up or re-delivery
Your shipment may not have been "left at front door"
Your delivery notification may have been sent "in error"
Your shipping carrier may be delayed
Tracking shows there may have been a problem with your shipment
Tracking shows your shipment is being returned to sender

Before You Order

After Your Order Arrives

Linda, Customer Service Supervisor

If you didn't find the answer to your questions on this page I would be happy to help you!

Our phone support hours are Monday-Friday, 9:00a-4:30p US EST.

CONTACT MEBack to Customer Service main menu
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