In-Stock Items

Your order for in-stock items will typically take 1-3 business days for order processing, then an additional 2-5 business days for shipping and delivery, so most orders for in-stock items will arrive 3-8 business days after payment is processed. Orders which weigh less than 9 pounds will often arrive sooner.

Special Order & Backorder Items

If you see a Special Order option for an item you wish to purchase, or if you see a backorder notice in the shopping cart, it means one of the following:

  1. This item is brand new, we have some in production that aren't finished yet, and we are accepting pre-orders;
  2. Although we have some units in stock, you are trying to purchase more units than we currently have.  We would be happy to hold your shipment until your backorder can be filled and all your items can be shipped at once;
  3. The item is completely out of stock, but we will be making more.  You can place a backorder to reserve as many as you need, so you don't have to worry about them selling out again as soon as they're back in stock.
  4. The item is make-to-order, we will be happy to make some just for you.

Special Order items are typically ready to ship in apx. 1-3 weeks.  A customer service representative can give you an estimated ship date for a special order, or help you find options that are in stock now.

Discontinued Items

We strive to update our inventory promptly, but occasionally an order will be received for an item which has gone out of stock, and in some cases we cannot make more. If this happens we will notify you as soon as possible of the available options, which may include an alternate item, or a refund. We will not send you a substitute unless you request a substitution and approve the alternate option.

Order Cancellation Requests

Requests to cancel an order will be handled on a best efforts basis if the order has not already shipped by the time the order cancellation request is received.  Cancellation requests will be handled Monday-Friday, 9:00a-4:30p US EST.  If your order has already shipped, do not refuse delivery or return to sender, please see our returns policy for more information.