With a 125+ year reputation to uphold, we work hard to ensure that you receive exceptional quality with every order. We’re confident that our products are worth every penny, and we want you to be as confident in your purchase as we are.
Get to know us and our history by visiting the About Us page and watching the video of Our Story. Learn how we uphold our founder's tradition of quality to make each product we carry. Check out our Before You Order page, get familiar with the process of ordering Make to Order textile home goods, and review our returns policy. Check to see if the approximate dimensions of our product styles will fit, and watch our Youtube videos to learn how to measure your furniture. Online color appearance varies depending on your device and settings; request a free fabric swatch with the button in the lower right corner so you can be sure you’ll be satisfied with the color before you order. Tell us about your project and we’ll even send swatches of coordinating fabrics recommended just for you by our resident designers.
Each of our products goes through several quality inspections to be sure your item is made to our old fashioned standards of quality, that your order is fulfilled correctly, that the product is clean, securely packaged, and correctly addressed. Despite our best efforts, if there is a problem with your order, we can’t afford to allow our reputation to be tarnished. If we've made a mistake, please contact our customer service department so we can make it right with a free repair, replacement, or refund; and give us the opportunity to learn from our mistake. If you can’t find the information you are looking for in the Information or FAQ section, please don’t hesitate to contact our customer service department. We’re happy to answer your questions. Our customer service hours are Monday-Friday, 9:00am-4:30pm US EST; phone calls and emails will be answered during business hours.
Drashon, Lead CSR
Hi, I'm Shon, team leader of our customer service crew. Here's a menu of topics our customers frequently search for. If you don't find the information you're looking for here, you can visit our frequently asked questions page. Don't hesitate to call or email if there's anything else I can help you with, I'd be happy to help you!