A: Requesting a swatch is a very good idea because online color appearance may vary depending on display settings. Click on the Swatch Request button in the lower right corner of our website. We'll send a small fabric swatch for the product page you are currently viewing or for the product page you viewed most recently. Small fabric swatches are about the size of an index card and have unfinished edges. If you would like to request additional swatches just let us know what products, colors or styles you are interested in receiving and our designers will include up to 4 more small swatches. Your first 5 small swatches are free. If you need more than 5 small swatches or if you need larger swatches, please use the form to give us a list and we will respond to let you know how much the postage and handling cost would be.
A: We do not purchase fabrics or foam known to be treated with fire retardant chemicals and we do not add fire retardant spray to our products.
A: We offer ready-made and make-to-order items.
Ready-made items are in-stock and will ship in 1-3 business days.
Make-to-order items are sometimes also known as semi-custom or special order. Make-to-order items are not in stock, we cut and sew them only after you order them; they can take 2-4 weeks to arrive, and we think the hand-made goodness is worth the wait ; )
You can see the product styles we make, and the approximate dimensions of their available sizes on our list of available product styles. If you see a product style and size that you like, you can visit that section of our website to see which fabrics are available. Place your order and we'll make some just for you!
If you don't see the product style or size you are looking for on the list, we're afraid we won't be able to make a custom-made item to your specifications. But you can contact customer service to purchase fabric-by-the-yard from us, and hire a local upholsterer to make the item you are looking for! We're sorry, we do not offer latex foam for sale separately.
- A: Shipping cost is based on weight and zip code. The most accurate way to find out how much shipping will cost is to add the items to your shopping cart and start the check out process. You will receive a shipping estimate before you give any payment information and you can always remove the items from your cart if you decide not to purchase from us. If you don't want to obtain a shipping estimate by adding items to your shopping cart you can call customer service, Monday-Friday, 9:00a-4:30p US EST or send us an email. Please let us know which item you would like an estimate for, how many you will need, and your shipping zip code. Please bear in mind, latex foam filled items are heavier than polyester fiber fill items, but we feel they are worth the investment because they are proven to last much longer than other foams, they are machine washable, and they do not go flat.